Hi, I’m
Rahul Biswas
Marketing Executive
Kolkata
Summary
Dynamic marketing professional with a proven track record at PRIYANKA ENTERPRISES, enhancing brand awareness and spearheading targeted campaigns. Skilled in analytics and SEO, with exceptional team leadership abilities. Demonstrated success in improving customer satisfaction at TECH MAHINDRA through effective communication and problem-solving.
Overview
11
years of professional experience
Work History
PRIYANKA ENTERPRISESKolkata
Marketing Assistant
11.2015 - Current
Job overview
- Tracked marketing efforts to monitor results in real-time.
- Generated leads through phone calls, emails and face-to-face interactions.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Collected, analyzed and summarized data and trends to provide marketing tracking and research.
- Conducted thorough research to construct creative and fresh ideas.
- Supported the development of profitable partnerships by conducting market research and identifying potential collaboration opportunities.
TECH MAHINDRAKolkata
Customer Service Executive
10.2013 - 05.2015
Job overview
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Education
SHOBHIT UNIVERSITY UP
Bachelor Of Arts from English Literature
07.2014
Skills
Analytics and SEO
Languages
English
Advanced (C1)
Bengali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Marketing Assistant
PRIYANKA ENTERPRISES
11.2015 - Current
Customer Service Executive
TECH MAHINDRA
10.2013 - 05.2015
SHOBHIT UNIVERSITY
Bachelor Of Arts from English Literature