RAHUL BISWAS
KOLKATA
Summary
Accomplished marketing professional with demonstrated success developing and implementing strategic approaches to drive market growth and bottom-line profitability. Strong communicator with natural leadership talent and high energy. Impactful and successful manager talented in building teams and motivating personnel to new levels of performance.
Overview
14
14
years of professional experience
Work History
Marketing Manager
PRIYANKA ENTERPRISE
KOLKATA
02.2019 - Current
- Developed and implemented marketing plans for new products.
- Analyzed market trends to identify potential opportunities for growth.
- Created content for promotional materials, including brochures, flyers, and websites.
- Coordinated with external vendors to produce promotional items such as t-shirts and mugs.
- Collaborated with internal teams on product launches and advertising strategies.
- Assisted in developing pricing strategies that maximize profits while maintaining customer loyalty.
- Supervised a team of junior marketers in executing various projects.
- Built relationships with influencers in the industry for increased visibility.
- Developed social media marketing strategies to help brand company and increase sales.
Customer Service Representative
TECH MAHINDRA
KOLKATA
12.2014 - 07.2018
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Computer Network Engineer
GEORGE TELEGRAPH
KOLKATA
05.2011 - 11.2014
- Configured and maintained computer networks, including LAN and WAN systems.
- Monitored system performance, security, and availability to ensure compliance with established standards.
- Developed procedures for maintaining network security, monitoring usage, and providing technical support.
- Analyzed existing networks using tools such as Wireshark or Snort to detect weaknesses or potential threats.
- Installed and tested network hardware and software components to ensure proper functioning of the system.
Education
Bachelor of Arts - ENGLISH LITERATURE
SHOBHIT UNIVERSITY
UTTAR PRADESH03-2014
Skills
- Public and Media Relations
- Social Media Platforms
- Retail Marketing
- Data Analytics
- Social Media Marketing
- PeopleSoft
- Marketing campaign management
- Digital Marketing
- Customer Segmentation
Languages
English
First Language
Hindi
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
Timeline
Marketing Manager
PRIYANKA ENTERPRISE
02.2019 - Current
Customer Service Representative
TECH MAHINDRA
12.2014 - 07.2018
Computer Network Engineer
GEORGE TELEGRAPH
05.2011 - 11.2014
Bachelor of Arts - ENGLISH LITERATURE
SHOBHIT UNIVERSITY
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