Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Rahul Biswas

Bangalore

Summary

Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Overview

13
13
years of professional experience

Work History

Sr Sales and Operations Manager.

RSG STONES
Jaipur
04.2024 - Current
  • Managed daily operations aligned to the sales requirements to ensure efficient workflow and resource allocation.
  • Developed operational strategies to enhance productivity and streamline processes.
  • Managed key client relationships to ensure customer satisfaction and loyalty with respect to quality, time, and cost.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Performed cost analysis for various projects to determine budget requirements.
  • Analyzed market trends to identify opportunities for business growth and expansion in the U.S. market.
  • Forecasted customer demand is used to set prices or credit terms for goods or services, ensuring adherence to international trade laws.
  • Oversaw contract negotiations to secure favorable terms with clients for the entire export/import division.
  • Implemented CRM systems to track leads, customer interactions, and sales progress.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.

Factory Manager - Sales and Operations

Acrylic Factory
Doha
06.2019 - 11.2023
  • Responsible for handling end-to-end sales and operations for the GCC, Europe.
  • Preparing the sales forecast, ROI, and annual budget.
  • Preparing production planning based on the projections, and also pricing estimation.
  • Vendor development for raw materials and masterbatches.
  • Handling export and import activities, such as documentation, port handling, clearance, etc.
  • Taking care of stock inventory and product distribution and delivery.
  • Arranging sales promotion activities and participation in events and international exhibitions.
  • Handling B2B operations, distribution, and delivery across Qatar and cross-border logistics.
  • Secured necessary permits and renewals to keep operations compliant with legal standards.

Lead Generation Specialist

Azuga Telematics
Bangalore
09.2018 - 05.2019
  • Represented as the first face of the company.
  • Deal with GPS Trackers for Trucking and Fleet Companies.
  • Cold calling and finding potential clients.
  • Setting up appointments for the further sales process.
  • Run email bursts to find clients.
  • Study the features of competitors to highlight the USP.

Assistant Manager - Retail

Grofers India Pvt. Ltd.
Kolkata
10.2017 - 08.2018
  • Managed end-to-end operations of dark stores, handling over 1,000 daily orders, ensuring a fulfillment rate of over 95%.
  • Monitoring end-to-end procurement and last-mile logistics.
  • Oversaw inventory movement, replenishment, and shrinkage control using WMS systems for real-time accuracy.
  • Implemented slot-wise dispatch planning to improve last-mile delivery timeliness by 20%.
  • Supervised and trained a team of 20 to 50 warehouse staff, including pickers, loaders, and packers.
  • Designed shift rosters and conducted weekly performance reviews to optimize workforce productivity.
  • Conducted regular stock audits and cycle counts to maintain 99%+ inventory accuracy.
  • Coordinated with central procurement teams to ensure the availability of high-demand SKUs during peak hours.

Warehouse Assistant

Chandler Macleod
Sydney
02.2015 - 03.2017
  • Performed accurate inventory handling using handheld RF scanners and WMS systems using SAP.
  • Executed daily warehouse tasks, including receiving, sorting, labeling, and dispatching goods, as per client SLA.
  • Assisted in stocktakes and cycle counts to maintain inventory accuracy above 98%.
  • Supported pick-pack operations for fast-moving consumer goods (FMCG) and industrial clients, meeting productivity and quality benchmarks.
  • Improved pick-pack accuracy by 15% through attention to detail and adherence to scanning protocols.
  • Consistently met daily KPIs for dispatch turnaround and order fulfillment.

Support Associate

Dell international Services
Bangalore
01.2013 - 01.2015
  • Worked on a virtual machine (Mokafive).
  • Installation of a Virtual Operating System.
  • Maintaining the compatibility of all the business applications within the virtual environment.
  • Troubleshooting Internet Issues within the Virtual Environment and on the Host.
  • Proficient use of remote access.
  • Virtual Private Networks.
  • Lotus Notes (inclusive of Database).

Education

M.S. -

Engineering College
05.2012

B.Tech - Electronics And Communications

Vishveswariah Technological University

Skills

  • B2C e-commerce
  • Compliance management
  • Consumer behavior
  • Cost control
  • Inventory control
  • Production Planning
  • Warehouse operations
  • Process optimization
  • Logistics planning
  • Sales strategy development

Timeline

Sr Sales and Operations Manager.

RSG STONES
04.2024 - Current

Factory Manager - Sales and Operations

Acrylic Factory
06.2019 - 11.2023

Lead Generation Specialist

Azuga Telematics
09.2018 - 05.2019

Assistant Manager - Retail

Grofers India Pvt. Ltd.
10.2017 - 08.2018

Warehouse Assistant

Chandler Macleod
02.2015 - 03.2017

Support Associate

Dell international Services
01.2013 - 01.2015

M.S. -

Engineering College

B.Tech - Electronics And Communications

Vishveswariah Technological University

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