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  Hardworking individual. Very result and customer oriented.
  Focuses to deliver world class technical support internally and externally via an Agile approach.
  Effectively manages global team of 25+ using proactive communication and resourceful approach to problem-solving.
  Insightful Technology Manager with 3+ years of Technical Leadership experience including oversight of internal infrastructure, technical documentation / knowledgebase and troubleshooting.
  Great communication skills and able to adapt the technical jargon. Present and report feedback and new ideas to the Leadership Team.
  Experienced in directing and analyzing technical operations, maintenance and support of complex systems.


Result-oriented Sr. Technical Support Manager with over 5 years of leadership in overseeing day to day technical customer success and support operations, team development and internal infrastructure. Highly customer oriented with a focus on delivering top-tier technical support through an Agile approach. Eager to communicate and celebrate team achievements, highlighting current exceptional satisfaction metrics (as of Sep 2024):

CSAT=8.94 (range 0 to 10), NPS=68.17 (range -100 to 100)

Motivated high school student with a track record of academic excellence. Strong background in computer science, 3D modeling programs, STEM, and business. Aiming to gain professional work experience while utilizing excellent communication and time management skills.

Detail-oriented team player with strong organizational skills and more than 17 years of experience in software development, analysis, planning and team management. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a position in an esteemed organization that can take full advantage of sound experience and qualification and provide good opportunities to learn, grow, and gain more practical experience in a dynamic and challenging workplace.

Rahul Boora

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12th - Non Medical (physics Chemistry Maths Physical Edu.

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