Rahul C. Agedkar
Mumbai
Summary
An industry professional known for high standards and delivering results. Extensive experience in leading teams to achieve project goals with focus on collaboration and flexibility. Recognized for strong problem-solving skills and proactive approach to adapting to changing needs.
Developed strategic planning and analytical thinking skills in dynamic and collaborative work environment. Effective at managing projects, analyzing data, and implementing innovative solutions. Seeking to leverage these transferable skills to transition into new field and contribute to organizational success.
Overview
19
19
years of professional experience
Work History
Loading Specialist
Connaught Network Services
10.2016 - Current
- Company Overview: Subsidiary of Cathay Pacific Airlines
- Serve as Loading specialist- Fare filing domain for CNS for Cathaypacific Airways
- Perform CRS checks for all filing in the global distribution system Amadeus, Sabre, Galileo, Abacus, and Worldspan
- Work on new and renewal of cat 25 filings, public filings, and through fares
- Perform filing of all sorts of fares, new loading, and amendments as specified in Cat25
- Manage Korea and Canada Ports for Redemption, Baggage, and Ancillary Services
- Worked on global add on projects for CX carrier
- Update the baggage database for the CX carrier for all the regions
- Work on NGAI application for fares
- Monitor competitive fare activity and execute appropriate market-level responses based on market performance, quality of service, and company objectives
- Establish databases of pertinent information for use in preparing management reports and analyzing financial results, future plans, projections, and forecasts
- Ensure that all required CX criteria relevant to fare filing policies and procedures are met
- Handle all queries and fare related problems and quickly revert with the solutions online
- Possess working knowledge of ancillary services and prepaid baggage
- Subsidiary of Cathay Pacific Airlines
Senior Professional
Tata Consultancy Services
10.2015 - 10.2016
- Worked as Senior Process Executive for TCS in travel domain for Emirates pricing support i.e Emirates Airlines fare filing
- Worked on corporate filing cat 25, structure filing, public & private filings
- Coordinated activities and documentation requirements associated with project execution for fare filing
- Executed ongoing time-sensitive and business-critical processes to recommend and load fare for Emirates Airlines
- Monitored fares and related products of the client's competitors and executed a tactical plan for pursuit positioning and market conditioning
- Managed activities to code fares, rules, taxes, and routing directly into its database
- Handled daily work of fare filing and Distribution activity of Emirates Airlines and ensured to provide effective and efficient operational environment
- Supported relationship with the Product team, Engineering, Technology, Operations, Management, and other teams to manage interdependencies
- Managed quality service by recommending improved processes to fulfill the client requirements
- Handled any complex fare filing in a simplified way and provided round the clock fare loading service to help the company to reach business speed
Lead Coach Operation
WNS Global Services
01.2010 - 10.2015
- Worked for British Airways fare filing in the travel domain
- Participated in requirements progress/briefing sessions with the business which includes providing updates on feasibility, alternative, and schedule
- Involved in loading fares into an ATPCO database and responsible for distribution in all GDSs worldwide
- Worked on crucial campaign filing of British Airways such as WOFFERS, PLO
- Published fares on behalf of airline clients in the Airline Tariff Publishing Company (ATPCO) and Global Distribution Systems (GDS) for British Airways
- Prepared management reports and dashboards and also created rosters for the staff
- Responsible for handling Fares, Rules, Footnotes, Routings, Private and Negotiated Fares, Fees & Taxes, and Automated Reissues & Refunds
Senior Professional
Sparsh BPO Services Limited
11.2009 - 01.2010
- Worked in ICICI Life Insurance outbound process
- Handled a team of 20 members and worked as a Senior Executive in BSNL GSM Inbound & outbound process
- Tracked and documented inbound and outbound support requests and ensured proper notation of customer problems or issues
- Recommended and developed actions to improve overall performance metrics, customer satisfaction, and operational efficiencies
- Facilitated customer issue escalations to the management/support as required
- Established and maintained effective working relationships with peers, management, and customers
Assistant Project Officer
MCED
01.2007 - 12.2007
- Company Overview: Maharashtra Centre for Entrepreneurship Development
- Maharashtra Centre for Entrepreneurship Development
Office Assistant
GILD PACKAGING
01.2006 - 12.2007
Education
B.A. - English Literature
Arts & Comm. Collage
01.2005
Skills
- Fare Filing Management
- Database Management
- Global Distribution System
- Project Management
- Business Process Outsourcing (BPO)
- Customer Service
- Customer Relationship Management
- Business Development
- Business Analysis
- Vendor Management
- Amadeus
- Sabre
- Galileo
- Abacus
- Worldspan
Languages
English
Hindi
Marathi
Hobbies and Interests
- Boxing
- Playing cricket
- Carom
- Kabbaddi
- Social Networking
Attributes
- High level of analytical skills, numeracy and financial awareness.
- High level of accuracy and attention to details.
- Ability to work under pressure in a dynamic environment.
- Innate problem-solver.
- Continuous improvement mindset.
- Logical approach and thinking.
Playing Boxing, Cricket & Carrum
A sports enthusiastic person with immense love for boxing. Die hard fan of Mike Tyson. Participant at college years for boxing tournament.
Timeline
Loading Specialist
Connaught Network Services
10.2016 - Current
Senior Professional
Tata Consultancy Services
10.2015 - 10.2016
Lead Coach Operation
WNS Global Services
01.2010 - 10.2015
Senior Professional
Sparsh BPO Services Limited
11.2009 - 01.2010
Assistant Project Officer
MCED
01.2007 - 12.2007
Office Assistant
GILD PACKAGING
01.2006 - 12.2007
B.A. - English Literature
Arts & Comm. Collage
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