RAHUL CHAND
Greater Noida
Summary
ServiceNow Developer with over 2+ years of experience in implementing and customizing various ServiceNow modules for global clients across multiple industries. Skilled in developing complex integrations between ServiceNow and third-party systems using REST APIs. Proficient in Now Assist and AI Agents in ServiceNow.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
ServiceNow Consultant
Aflac
11.2023 - 02.2025
- Built 2 scoped apps for SPC and CLO Deal Processes with secure access control
- Integrated with SecMaster tool for complex outbound payloads
ITSM
Costa Coffee
08.2023 - 11.2023
- Created multiple catalog items and customized incident, change, and request modules as per client needs
- Configured notifications, knowledge articles, and handled movement from dev to test to prod
Agentic AI App
SmartGen Change
- Store-listed application that uses Agnetic AI to auto-generate Post-Implementation Reviews and SOP articles.
- Developed using Agentic AI architecture, featuring intelligent agents that leverage advanced tools such as Retrieval-Augmented Generation (RAG), and orchestrators for autonomous decision-making and task execution.
Agentic AI App
Resume Selector
- Compares PDF resumes with job descriptions, highlighting percentage match, skills gap, and key insights per resume.
• Integrated with Gemini API to extract resume insights from the PDFs.
• Uses ServiceNow AI Agents to analyze and generate comparison and gaps dynamically.
LiveKit + Twilio Integration
ServiceNow
- Created an inbound AI call experience that authenticates callers and executes voice-based record operations.
- Integrated with Incident and Case modules; powered by LiveKit that provides STT and TTS, Twilio for Inbound calling, and ServiceNow integration capabilities.
Education
B.Tech -
Graphic Era Hill University
Dehradun05-2023
Skills
- Modules: ITSM, CSM, FSO, PPM
- Scripting: Client Scripts, Business Rules, Script Includes, UI Actions, UI Policies, Catalog Scripts
- Integration: REST APIs (Inbound/Outbound) - Table API, Scripted REST API, LiveKit and Twilio Integration
- AI & Automation: Now Assist Skill Kit, Agentic AI, AI Voice Agents
- Custom Apps: Scoped Apps, Secure ACLs, Notifications, Role-Based Views, App Engine Studio
- UI/UX: UI Builder, Custom Workspaces, Playbooks
- Project Delivery: Agile/Scrum, Dev-Test-Prod Migrations, SDLC, Documentation
- Utilities and POCs: Resume Selector, LicenseWise, FSO Card Disputes, Airline Claims, PPM Enhancements
Personal Information
Title: SERVICENOW DEVELOPER
Certification
- Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- CIS – Customer Service Management
- CIS– IT Service Management
Affiliations
June 2023 – Present
Organization: - Coforge
Limited Designation: ServiceNow Developer
Experience Highlights
- Experience in ServiceNow modules: ITSM, CSM, FSO, SPM, and Custom Applications
- Extensive experience with business rules, client scripts, UI policies/actions, script includes, notifications, script actions, events and scheduled jobs
- Designed and implemented ServiceNow solutions to streamline ITSM processes
- Developed complex integrations with external tools using REST APIs, including LiveKit, Twilio, PayPal, Refinitiv, Figi Bloomberg, Snowflake, and IVP Secmaster
- Created and customized workspaces using the UI Builder
- Developed multiple high-impact proofs of concept (POCs) for global clients, including financial services card disputes (FSO), airline claims leveraging playbooks, and tailored portfolio and project management (PPM) solutions
- Handled ACLs, group permissions, SLA configurations, and notifications.
Timeline
ServiceNow Consultant
Aflac
11.2023 - 02.2025
ITSM
Costa Coffee
08.2023 - 11.2023
LiveKit + Twilio Integration
ServiceNow
Agentic AI App
SmartGen Change
Agentic AI App
Resume Selector
B.Tech -
Graphic Era Hill University
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