Rahul Chandole
Thane
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Team Lead
FAKHOURY GLOBAL IMMIGRATION
01.2015 - Current
- Proactively identifying potential challenges that improved our services
- Managed multiple projects and assignments concurrently enabling the clients to maximize their workforce strategies
- Contributed significantly to multi-client projects rendering high-quality delivery
- Collaborated with clients, and stakeholders, to identify business challenges and recommend best practices
- Involve in the development of business consulting services and project delivery, and established key partnerships with global clients
- Primary point of contact for US & global clients and ensuring quality service delivery as part of an account service team on each client
- Mentor and coach junior team members to develop both technical and non-technical skills as part of client service delivery.
- Improve team productivity by implementing efficient project management strategies and streamlining communication channels.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Senior Visa Officer
LARSEN & TOUBRO INFOTECH LIMITED
08.2014 - 01.2015
- Implemented an innovative way of calculating appropriate US salary pay based on project location
- Actively addressed missing documents and ensured the reporting and prompt provision of approvals
- Managed visa expiration dates aiding efficient processing through an attorney
- Conducted interviews with prospective immigrants to assess eligibility for visas based on established criteria.
- Attended weekly status meetings, generated monthly reports, and delivered comprehensive reports to the manager.
- Enhanced visa application processing efficiency by streamlining procedures and implementing time-saving strategies.
- Ensured accurate and timely visa approvals by diligently reviewing applicants'' documentation and adhering to strict guidelines.
- Expedited urgent cases by prioritizing tasks, coordinating with relevant authorities, and maintaining clear communication channels.
Immigration Officer
FAKHOURY GLOBAL IMMIGRATION
10.2011 - 08.2014
- Demonstrated proficiency in managing Immigrant's PERM and Green Cards
- Maintained 100% accuracy in visa expiration date identification and prompt actions
- Oversaw a range of visa categories, encompassing all types of visa categories
- Conducted investigations and interviews to uncover cases of illegal immigration involving falsified information on asylum, visa, or citizenship applications
- Ensured Investigate visitors who exceeded the permitted duration of their visas
- Utilized proprietary company software to update essential documentation and track expiration and renewal dates of various visas and immigration documents.
- Reduced immigration fraud through thorough examination of documents and identification of inconsistencies.
- Collaborated with other law enforcement agencies to identify and apprehend individuals involved in criminal activities or posing a threat to national security.
- Provided accurate information on immigration policies, processes, and requirements to both the public and internal stakeholders.
Sr. Customer Service Executive
INTELENET GLOBAL SERVICES PVT LTD
11.2007 - 10.2011
- Implemented strategies resulting in a significant increase in productivity
- Effectively handled and managed the team, leading to an increase in customer support
- Handled customer disputes and achieved timely resolution
- Developed strong relationships with field operations team
- Prepared performance reports to measure team success and promote healthy competition within the team for improved performance
- Provided daily performance feedback to colleagues and offered constructive suggestions for improvement
- Developed strong relationships with field operation teams to support business development opportunities and enhance service delivery.
Production/ Delivery Associate
INTEGREON (MANAGED SOLUTION)
03.2007 - 11.2007
- Confirmed commitment to on-time deliveries by consistently meeting tight schedules
- Efficiently converted diverse file forms and ensured access controls in the workspace
- Organized and maintained the uploading of online secure data room
- Responsibly uploaded participants on the workspace using tools or manual methods upon request
- Proved commitment to on-time deliveries by selecting the most efficient routes
- Accurately recorded comprehensive information on completed or ongoing deliveries through handheld devices and camera images
- Exhibited flexibility and dedication by working overnight shifts during peak periods to meet coverage needs.
Education
Master of Business Administration - Operations Management
Narsee Moonji Institute of Management Studies (NMIMS)
Mumbai, India01.2022
Bachelor's Degree in Financial Accounting & Management -
Mumbai University
05.2005
Skills
- Teamwork
- Operations Management
- Problem-Solving
- Creative thinking
- Managerial
- Regulatory Compliance
- Effective communication skills
- Trend Tracking
- Decision making
- Quick Learner
- Quality Assurance
Accomplishments
- Worked as a single point of contact for over 10+ clients, answering all their requests and questions promptly.
- Managed 3 big IT clients end-to-end. With documentation and developed metrics to monitor business output and resolve project delays, set goals and expectations.
- Implemented effective risk management strategies that remarkably reduced operational costs, subsequently translating into substantial annual savings for the company.
Certification
Management Information Service (Compufield Institue)
hobbies and interests
Bike Riding
Trekking
Cricket
Timeline
Team Lead
FAKHOURY GLOBAL IMMIGRATION
01.2015 - Current
Senior Visa Officer
LARSEN & TOUBRO INFOTECH LIMITED
08.2014 - 01.2015
Immigration Officer
FAKHOURY GLOBAL IMMIGRATION
10.2011 - 08.2014
Sr. Customer Service Executive
INTELENET GLOBAL SERVICES PVT LTD
11.2007 - 10.2011
Production/ Delivery Associate
INTEGREON (MANAGED SOLUTION)
03.2007 - 11.2007
Master of Business Administration - Operations Management
Narsee Moonji Institute of Management Studies (NMIMS)
Bachelor's Degree in Financial Accounting & Management -
Mumbai University
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