RAHUL CHAUHAN
New Delhi
Summary
Customer service professional specializing in the aviation industry, dedicated to delivering exceptional service. Demonstrated expertise in utilizing soft skills to enhance customer experiences and efficiently resolve issues. Strong commitment to continuous improvement and professional development within the airline sector.
Overview
12
12
years of professional experience
Work History
Cabin Senior
Air India Ltd
Delhi
10.2018 - Current
- Delivered exceptional customer service to all passengers, prioritizing safety and satisfaction.
- Assisted with boarding and de-boarding processes, ensuring smooth transitions for passengers.
- Demonstrated safety equipment and procedures to enhance passenger awareness.
- Provided services to First, Business and Economy class passengers, maintaining high standards.
Sr. Executive (E3)
Fareportal
02.2018 - 08.2018
- Achieved first call resolution in customer service interactions.
- Handled post-booking queries to enhance customer experience.
- Executed upselling techniques to increase revenue and customer satisfaction.
Executive (Business Development)
Travelinstig
08.2017 - 01.2018
- Contacting potential clients to establish rapport and setup meetings
- Negotiating with clients and getting them on board
Sales Executive
Micronet Technologies
04.2013 - 06.2017
- Achieved first call resolution to enhance client satisfaction.
- Retained clients by delivering exceptional service consistently.
Education
Bachelor - Tourism Studies
IGNOU
New Delhi12-2017
Sr. Secondary -
NIOS
New Delhi01.2006
Secondary -
CBSE
Dehradun01.2003
Skills
- Customer service and support
- Cabin management
- Safety procedures
- Travel logistics
- Client negotiation
Timeline
Cabin Senior
Air India Ltd
10.2018 - Current
Sr. Executive (E3)
Fareportal
02.2018 - 08.2018
Executive (Business Development)
Travelinstig
08.2017 - 01.2018
Sales Executive
Micronet Technologies
04.2013 - 06.2017
Bachelor - Tourism Studies
IGNOU
Sr. Secondary -
NIOS
Secondary -
CBSE
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