Dynamic Senior Operations Manager with a proven track record at Allcargo Supply Chain Pvt Ltd, driving revenue growth from 0.30 lacs to 4.5 crores monthly. Expert in vendor management and data-driven decision-making, leading teams to optimize last-mile delivery operations while achieving 100% SLA adherence. Strong negotiation skills enhance profitability and operational efficiency.
Overview
16
16
years of professional experience
Work History
Senior Operations Manager
Allcargo Supply Chain Pvt Ltd
08.2023 - Current
Responsible for handling 600 million distribution operation of a quick commerce client, from the FC to the DS.
100% adherence and achieving SLA and KPI, aligned with each project.
Setting up the entire operation- SOP, MIS, developing team, vendor management, and adhering ops SLA.
Expanded the business revenue from 0.30 lacs to 4.5 crores a month within a span of 1 year.
Reviewed and revised operational policies & aligning procedures with best practices.
Led operations team in daily tasks, optimising workflow, and increasing ops efficiency.
Facilitated continuous improvement initiatives, encouraging innovation and excellence in operations.
Analysed data to identify trends, making strategic decisions to boost margin and operational success.
Implemented automation project for vehicle tracking to get real time updates.
Implementation Manager
Allcargo Supply Chain Pvt Ltd
05.2023 - 07.2024
Implemented projects for transport and warehousing across Pan-India.
Executing project implementing plans within present budget & timelines given by customer.
Ensure a successful project launch on the go-live date by achieving 100% completion of the go-live checklist.
Work with a cross-functional team and ensure adherence to timelines for the completion of respective tasks.
Developed and implemented MIS reports to support management decisions, enhancing operational efficiency across departments.
Conduct regular meetings with all stakeholders to maintain visibility on the status and assess potential delays in achieving the go-live date.
Track KPIs and SLAs until the first billing cycle, then hand over the project to the operations team.
Operations Manager
Mahindra Logistics Ltd
07.2016 - 05.2023
Responsible for handling multiple Last Mile projects of Amazon, FedEx & FlipKart PAN India level.
Implemented IHS project (I Have Space)/Kirana PAN India in Amazon.
Expanded the IHS business from 250 vehicles to 750 vehicles PAN India within a span of 1 year thus increasing the revenue per month from 1.12 crores to 3.37 crores.
Launched the DSP (station less delivery) project thereby deploying Vans & Bikers for Last Mile Deliveries.
Achieving the set KPI’s given by customer.
Deployed more than 2000 adhoc vehicles in Last & First Mile at PAN India.
Rate negotiation with the business associates/vendors.
Deployment of Mahindra Jeeto’s at delivery hubs PAN India thereby increasing the margin at locations from 12.30 % to 14 %.
Implemented automation project for vehicle tracking.
Responsible to increase the profitability in the business & revenue achievement.
Operations Senior Executive
DB Corp Ltd
10.2011 - 06.2015
Responsible for overall sourcing of direct, indirect, capex items, spares and circulation gift.
Responsible of sourcing of Pan India level gifts items for all type of gift cycles.
Associating in sourcing of direct material – Ink, Plates, Blanket etc Indirect material – IT requirements, servers etc.
Capital items – Printing Press, DG set, Transformer, Compressor, Crane arrangement, Forklifts & other Machines, Testing equipment’s, spares etc.
Developing long term partnerships with suppliers and expanding vendor base at national level.