Rahul Choudhary
Pune
Summary
Dynamic Lead Consultant Specialist at HSBC Technology India with expertise in site reliability engineering and performance optimization. Proven track record in managing global SRE teams and enhancing caching technologies. Adept at driving process improvements and regulatory compliance, ensuring high availability and operational excellence across digital platforms.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Consultant Specialist
HSBC Technology India
Pune
09.2021 - Current
- I started working as the SRE Lead/Manager and caching product owner in the Digital Platform Team (DTP).
- Managing a diverse team of SRE engineers located in various geographical locations, i.e., Hyderabad, China, the UK (London and Sheffield), and Pune.
- Managing and supporting Tier-0 production live services that are hosted on the cloud (GCP/GKE) and on-premises VMs, while fixing support escalation issues.
- Managing caching products (Hazelcast/Redis) lifecycle and making a few key decisions while building caching platforms.
- Optimizing on-call rotations and processes to ensure my SRE engineers are available 24/7.
- Reviewing observability alert metrics (Splunk, AppDynamics, DataDog) of environments comes under our support scope, and fine-tuning them to avoid duplicate or unnecessary alerts.
- Working with consumers of platform services to help them understand the root causes of issues.
Senior Consultant Specialist
HSBC Technology India
Pune
05.2019 - 09.2021
- I started working as a Senior Consultant Specialist in the Digital Technical Platform (DTP).
- Led initiatives to establish the Forgerock OpenAM/OpenDS setup.
- Enhanced platform build efficiency by reducing timelines through scripting solutions.
- Designed, implemented and integrated 9 Digital Security Platform environments with accuracy.
- Collaborated on China regulatory project to integrate Mule environment.
Consultant Specialist
HSBC Technology India
Pune
08.2016 - 05.2019
- I started working as a Senior WAS engineer in the HTSE WAS support team before aligning under the CMB workstream.
- Created a vast infrastructure of the DBB program through Ansible scripting by installing and configuring Liberty/Apache for one stack, and WAS/IHS for another stack.
- Track and monitor CMB SSL certs' expiry, and make sure we get them renewed in advance through Venafi Automation.
- Reviewing all CRs weekly that are falling under the CMB WAS team queue for weekend execution, as a four-eyes check concept, to avoid any misses.
- Conducting Middleware Engineering monthly calls and reviewing their recent superstack and patch automations to gain an understanding.
Associate Operations Manager
Cognizant Technology Solutions
Pune
07.2014 - 07.2016
- As a working Shift Lead, I need to assure that there is no SLA breach and that change requests scheduled during my shifts are properly distributed and executed successfully, with zero manual defects.
- The Web Team of Credit Suisse supports over 100 applications, working on WebLogic, WebSphere, Apache, Iplanet, and IIS servers.
- Performance tuning of WebSphere/WebLogic application servers with respect to heap, threads, and connection pools.
- Responsible for deploying and maintaining applications in the UAT and production environments.
- Interacting with customers to solve their problems regarding issues related to specific application URLs by taking the necessary inputs from their end.
- Implementing the process flow for Application Infrastructure Requests, Change Control Requests, and Incident Ticket Requests following the ITIL process.
- Escalation handling, RCA presentation, shift roster preparation, and people management.
Technical Services Specialist
IBM India Pvt. Ltd.
Hyderabad
04.2011 - 07.2014
- Installed, configured, and maintained IBM WebSphere Application Server across various platforms.
- Executed refresh packs, fix packs, and cumulative fixes for WebSphere.
- Collaborated with developers to define and configure application servers, virtual hosts, web applications, web resources, JDBC drivers and servlet engines.
- Demonstrated expertise in Session Management and replication domains.
- Designed and implemented web environments for high availability and disaster recovery.
Associate Infrastructure Engineer
Mphasis an EDS Company
Pune
01.2009 - 04.2011
- Installed, configured, and maintained IBM WebSphere Application Server 7.0 on Linux/Sun Solaris.
- Configured HTTP Server for clustered application servers through virtual hosting.
- Automated WebLogic configuration leveraging WLST and Python scripts.
- Compile comprehensive reports for the incident manager post-analysis.
Education
Bachelor of Engineering - IT
University of Rajasthan
Jaipur, RJ01.2008
Skills
- Product Owner
- SRE Lead/Manager
- DevOps Manager (GCP/AWS)
- Middleware Consultant
- Forgerock, OpenAM, OpenDS
- MuleSoft/Kong Gateway
- WebSphere Application/Portal Server
- WebLogic Application Server
- Site reliability engineering
- Caching technologies: Redis, Hazelcast
- Regulatory compliance
- Performance optimization
- Process improvement
Certification
- IBM WebSphere application server Network Deployment 6.1
- IBM WebSphere Portal 7.0 Deployment and Administration
- Associate Google Cloud Engineer
- Professional Google Cloud Architect
Accomplishments
- Trained on middleware technologies under EDS Learning and Leadership Academy
- Trained on WebSphere Application Server and ITIL Foundation under IBM India, Pvt Ltd
- Completed training on Fusion Applications under IBM India Pvt Ltd
- Trained on CA Workload Automation, Autosys
- Trained on WebSphere Application Server automation through Jython scripting
- Received a leadership award for delivering critical regulatory projects in the Wholesale IT department of HSBC
Received the Start Performer Award for automating the OpanAM build in the Digital Platform Team of HSBC - Received the Center of Excellence Award to integrate and set up the China Mule environment
- Received Star Award in CMB Digital IT for automating SSL checks.
- Selected Star of the Month at IBM for August 2012 from the Hyderabad RDC region.
- Received Best of IBM award from sector lead in IBM.
City Of Birth
Jaipur
Languages
C2 Proficient, C1 Advanced
Personal Information
- Passport Number: R5181758
- Date of Birth: 03/10/85
- Nationality: Indian
- Marital Status: Married
Timeline
Lead Consultant Specialist
HSBC Technology India
09.2021 - Current
Senior Consultant Specialist
HSBC Technology India
05.2019 - 09.2021
Consultant Specialist
HSBC Technology India
08.2016 - 05.2019
Associate Operations Manager
Cognizant Technology Solutions
07.2014 - 07.2016
Technical Services Specialist
IBM India Pvt. Ltd.
04.2011 - 07.2014
Associate Infrastructure Engineer
Mphasis an EDS Company
01.2009 - 04.2011
Bachelor of Engineering - IT
University of Rajasthan
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