RAHUL C R
Deputy Bank Manager
Chullikkattil House, Ramavarmapuram PO, Villadom, Thrissur
Summary
Highly motivated and results-oriented Deputy Bank Manager with over 7 years of experience in the banking and financial services industry. Demonstrates expertise in financial operations, customer service, complaint management, and relationship management. Adept at working collaboratively within teams to achieve organizational goals. Seeking to leverage skills and experience to contribute effectively to a dynamic organization.
Overview
9
9
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Deputy Bank Manager
ICICI Bank Ltd
8 2016 - Current
- Managed branch operations and ensured customer satisfaction through effective service delivery. - Handled cross-sales of banking products, enhancing branch profitability. - Addressed and resolved customer complaints, improving customer retention. - Achieved performance targets consistently, contributing to branch success.
- Evaluated staff performance through regular reviews, identifying areas for improvement while recognizing achievements that contributed positively to the department''s mission
- Assisted in budget planning and management, allocating resources strategically for optimal department performance
- Mentored new recruits during their probationary period, offering guidance on policy adherence, tactical skills, and professionalism within the force
- Coordinated multi-agency operations for complex cases, sharing information efficiently while protecting sensitive data
Sales Officer
Bharti Airtel Ltd
01.2015 - 02.2016
- Drove sales of Airtel Money products, achieving sales targets. - Developed and maintained customer relationships, ensuring high levels of satisfaction. - Conducted market research to identify customer needs and tailor sales strategies accordingly.
- Enhanced customer satisfaction with timely follow-ups and personalized service
- Boosted sales performance by identifying and targeting high-potential leads
- Collaborated with marketing team to develop promotional materials to boost product visibility
- Cultivated strong relationships, establishing trust and loyalty among clients
- Responded to customer needs by answering questions and providing detailed information about [Product or Service]
Education
Skills
- Financial Operations
- Customer Service
- Complaint Management
- Relationship Management
- Teamwork and Collaboration
- Cross-Sales
- Branch Operations
Certification
Certified by the Association of Mutual Funds in India (AMFI)
Personal Information
- Date of Birth: 02/02/94
- Marital Status: Married
Timeline
Sales Officer
Bharti Airtel Ltd
01.2015 - 02.2016
Deputy Bank Manager
ICICI Bank Ltd
8 2016 - Current
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