Rahul Dangat

• Expert level technical support for Arbor’s/Netscout network security product.
• Handling customer technical escalations.
• Troubleshooting, diagnosing and resolving technical customer issues.
• Work with customers on DDOS, IPS, IDS, Threat detection and mitigation devices and resolve unexpected behavior or query resolutions.
• Recreating, tracking, and verifying software defects in the field or under lab conditions reported by customers.
• Working with Engineering Team after identifying software bugs and provide hand-patches to customer to resolve reported issues.
• Authoring technical knowledge base articles for use by other technical support personnel and/or customers and partners.
• Skills :DDoS Mitigation · Network Security · Network Visibility · Border Gateway Protocol (BGP) · Customer Service Management

• Responsible for maintaining and installing Routers, Switches.
• Working as part of a team and operating in a fast-paced, changing, and challenging 24x7 environment.
• 6+ years working experience with Routing, Switching,TCP/IP, OSPF, BGP, NAT, QoS, Remote Access in an engineering capacity.
• NNI creation along with SDH/EPT/MPLS Networks.
• E1/STM port configurations.
• Configuration of LAG/MC-LAG/ and L3 LAG on routers.
• iBGP/eBGP configuration & Prefix advertisement.
• Configuring, Troubleshooting, and Managing Routing Protocols (OSFP, EIRGP, and BGP).
• Configuration services like 2G,3G,4G, and 5G Testing in India.
• Configuration for FTTH and FTTB customers for IMS, MGT, Static and Dynamic services.
• Provision L2-VPN and L3-VPN services on Cisco, Nokia, and Huawei routers.
• Troubleshooting along with different team links Cisco, Google, Microsoft, and Core MPBN Team.
• Services migration and link upgradations within SLA.

. Installation, Implementation, Upgradation, and Configuration of Cisco Router (3800, 2800, 2600, 1800 Series) And Cisco Catalyst Switch (2960, 3560, 3750, 9200 Series) at client site.

. Worked on Switching Protocols like VLAN, VTP, STP, EtherChannels, HSRP, VRRP, and GLBP.

. Configuring VLANs, Add/Remove of VLAN Configuration, VLAN Creations, Port Security, VTP Mode, Password, and Domain.

. Configuring, Troubleshooting, and Managing Routing Protocols (OSFP, EIRGP, and BGP)

. Creation & Analysis of various reports (UPTIME, CPU Utilization, Memory Utilization, Flapping, and Latency)

. Troubleshooting problems to ensure minimum downtime and maximum availability of networks Within SLA.

. Configuring Static & Dynamic Routes, Policy Based Routing, Implementing traffic filter using Standard & Extended Access Control List.

. Routers IOS, Configuration Backup, and Password Recovery. TCP/IP services IP Addressing & Subnetting.

. Analyze Customer Calls to Identify Network problems in the field and provide possible solutions Within SLA.

. Coordinating with Field Team over Phone and taking Remote Access for proper Installation & Commissioning of Network RF Devices in Leased Line Services.

. Coordination with TCL Team for Planning & Implementation of Sites. Responsibility to support LAN Networks.

. A part of the technical team was responsible for resolving trouble tickets raised by users of the Client’s product/service through Phone, Emails, and Portals.

. Troubleshooting of Connectivity, Speed, and other network-related issues

. Managing more than 30 members on Field Operation. Preparing Billing Annexure of completed sites