Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Timeline
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Rahul Das

Kolkata

Summary

Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Skilled at working efficiently without supervision and quickly mastering new skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Technology Specialist

Deloitte
12.2024 - Current
  • Provide training sessions for team members on new technologies as needed.
  • Develop and maintain employee schedules to ensure proper coverage of shifts.
  • Ensure all shift changes were communicated promptly throughout the organization.
  • Create documentation on procedures related to implementation, maintenance and troubleshooting of Microsoft products.
  • Ensure compliance with internal security standards by regularly auditing backup jobs.
  • Implement corrective action plans when necessary following discovery of non-compliance issues.
  • Respond to issues from internal staff, outside departments, and clients in order to complete relevant research and implement successful problem resolutions.

Technology Analyst

Deloitte
09.2022 - 11.2024
  • Responsible for End User Support to all Deloitte Professionals across USI and US
  • Responsible for managing Ticket queue, AD Administration, Druva Insync Administration.
  • Experience with ServiceNow ticket tool, Office365 MFA Administrator, Nexthink Collector, Azure Portal.
  • Mentored fellow colleagues joining as New Hires.
  • Hands on Experience on Microsoft Copilot in deployment phase.
  • Experience with collecting and creating Knowledge Bases for future references.

System Engineer, IT

Tresvista Analytics LLP
07.2021 - 09.2022
  • Responsible for resolving issues related to Remote Desktop environment and VPN.
  • Responsible for maintaining meeting rooms infra (Polycom devices).
  • Responsible for managing MaaS360 portal, Active Directory, Sophos Firewall and O365 portal within the organization
  • Worked with ManageEngine ServiceDesk ticketing tool.
  • Responsible for managing Condeco seat booking portal within the organization.
  • Experienced in IT asset management.
  • Mentored fellow colleagues to increase efficiency.

SDS Associate

Amazon
08.2020 - 02.2021
  • Responsible for addressing the concern of users, through email support, regarding issues related to Amazon Flex account and Service Level Standard.
  • Worked with different teams and departments to ensure efficient delivery.
  • Evaluated User performance matrices as per SLA norms.

Education

Bachelor of Technology - ECE

JIS University
Kolkata
08-2019

CBSE(10+2) - Computer Science

Indira Gandhi Memorial High School
Kolkata
05-2015

ICSE - Science

St. Mary's Orphanage And Day School
Kolkata
03-2013

Skills

  • Active Directory
  • VPN troubleshooting expertise
  • Workforce development
  • Compliance management
  • Team Player
  • Ticket management
  • Communication skills
  • Microsoft Office 365
  • Azure management

Certification

  • Desktop and Laptop Motherboard Repair
  • SQL and Relational Database 101(IBM Cognitive Class)
  • Communication Excellence(HireVUE) - Mastery Level
  • Microsoft Certified : Azure Fundamentals (AZ - 900)

Languages

English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Bengali
Bilingual or Proficient (C2)

Hobbies and Interests

  • Cooking
  • Riding Motorcycle

Timeline

Senior Technology Specialist

Deloitte
12.2024 - Current

Technology Analyst

Deloitte
09.2022 - 11.2024

System Engineer, IT

Tresvista Analytics LLP
07.2021 - 09.2022

SDS Associate

Amazon
08.2020 - 02.2021

Bachelor of Technology - ECE

JIS University

CBSE(10+2) - Computer Science

Indira Gandhi Memorial High School

ICSE - Science

St. Mary's Orphanage And Day School

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Rahul Das