Summary
Overview
Work History
Education
Skills
Interests
Timeline
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RAHUL DAS

Assistant Manager at Unibic Foods India Guwahati CFA
Guwahati

Summary

Dynamic professional with a proven track record at UNIBIC FOODS INDIA Guwahati CFA, excelling in customer service and team motivation. Expert in problem-solving and staff management, I enhanced customer satisfaction and fostered a collaborative work environment, significantly reducing complaints through effective communication and timely resolutions.

Overview

10
10
years of professional experience
3
3
Languages

Work History

Assistant Manager

UNIBIC FOODS INDIA GUWAHATI CFA
08.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Customer Service Manager

Sapient Wealth Advisors & Brokers Pvt Ltd
04.2021 - 01.2024
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Followed through with client requests to resolve problems.
  • Took ownership of customer issues and followed problems through to resolution.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Customer Relations Manager

Singhania Investment Consultant
12.2015 - 01.2021
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Implemented effective communication strategies for better understanding of customer needs and expectations.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Made customers aware of current and new programs and services.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.

Education

Bachelor's Of Commerce (4rth Sem) Appeared - Commerce

Guwahati University
Guwahati, India
04.2001 -

H.S Passed - Commerce

Arya Vidyapeeth College
Guwahati
04.2001 -

Skills

Problem-solving

Employee scheduling

Team motivation

Time management

Decision-making

Customer service

Customer relations

Goal setting

Staff supervision

Staff management

Interests

Blogging

Movies

Travelling

Guitar

Timeline

Assistant Manager

UNIBIC FOODS INDIA GUWAHATI CFA
08.2024 - Current

Customer Service Manager

Sapient Wealth Advisors & Brokers Pvt Ltd
04.2021 - 01.2024

Customer Relations Manager

Singhania Investment Consultant
12.2015 - 01.2021

Bachelor's Of Commerce (4rth Sem) Appeared - Commerce

Guwahati University
04.2001 -

H.S Passed - Commerce

Arya Vidyapeeth College
04.2001 -

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RAHUL DASAssistant Manager at Unibic Foods India Guwahati CFA