RAHUL DEBNATH
Bengaluru
Summary
An executive with 5+ years of experience having a demonstrated history of working in the internet industry with proven skills in identifying and fixing process gaps, Catalog management, Vendor management, Business and Category operations, and marketing campaigns, mainly looking forward to securing a challenging position in a reputable organization and to expand my learning, knowledge, and skills.
Overview
7
7
years of professional experience
Work History
SPECIALIST - MARKET PLACE OPERATIONS
Youkraft Solutions Private Limited
04.2022 - Current
- Support in managing relationships with new & existing vendors, which includes updating prices, and actioning other requirements from the brands
- Establish performance metrics and service level agreements (SLAs) in collaboration with internal stakeholders
- Monitor vendor performance regularly and conduct performance reviews to assess adherence to SLAs
- Work with vendors to identify areas of improvement and implement corrective actions
- Serve as the primary point of contact for vendors, addressing inquiries, concerns, and escalations promptly and professionally
- Collaborate with internal teams to resolve vendor-related issues and prevent recurrence
EXECUTIVE - CATALOG MANAGEMENT
UDAAN.com
08.2021 - 04.2022
- Manage and maintain the product catalog, ensuring accurate and detailed information for all products
- Work closely with the marketing team to create engaging product descriptions and promotional materials
- Collaborate with the sales team to understand customer needs and provide relevant product information
- Conduct market research to identify trends and competitor offerings to enhance the catalog’s competitiveness
- Provide support to the customer service team by promptly addressing product-related queries and concerns
EXECUTIVE - CATEGORY MANAGEMENT
ClickOnCare.com
12.2020 - 08.2021
- Coordinate the onboarding process, ensuring all necessary documentation and approvals are completed
- Onboard vendors to build and lead campaigns on selection, facilitate in stock management, pricing, to optimize vendor terms and to get support for marketing campaigns
- Managing relationships by building strong communication channels across all levels
- Set proper expectations, provide clear status communications, and enable vendors to achieve growth
- Identify opportunities to optimize vendor relationships, streamline processes, and reduce costs
- Prepare regular reports on vendor performance and relationship status for management
EXECUTIVE - CATALOG MANAGEMENT
THE BETTER INDIA
04.2019 - 05.2020
- Serve as the primary point of contact for all Karnival-related account management activities
- Be responsible for signing the right mix of selection through assigned Brands
- Communicating with the brands and performing the quality check, dealing with the price and improvements
- Regularly analyzing the sales trends to understand the market value of different products
- Liaise with the Customer Support team to resolve complaints received through various channels
- Manage daily communication with brands and maintain relationships at all levels to understand their key business needs
ASSOCIATE - ECOMMERCE MARKETPLACE
TECHNOZAPPY SOFTWARE PVT. LTD
01.2017 - 12.2018
- Manage day-to-day operations on e-commerce platforms such as Amazon, Flipkart, Limeroad and Snapdeal, etc
- Interact with marketplace POCs to discuss brand visibility and negotiate promotions and deals to increase sales
- Collaborate with the marketing team to develop and execute effective advertising campaigns on the e-commerce platform
- Monitor and respond to customer reviews, inquiries, and feedback in a timely and professional manner
- Responsible for giving timely responses to stakeholders on related tasks with guidance per SOP
Education
Bachelor of Arts -
Tripura University
2016
Higher Secondary -
Chandraipara Class XII School
2013
High School -
Chandraipara Class XII School
2011
Skills
- Vendor management
- Catalog management
- Category Operations
- Windows XP, 7 and 10
Languages
English
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Bengali
Bilingual or Proficient (C2)
Timeline
SPECIALIST - MARKET PLACE OPERATIONS
Youkraft Solutions Private Limited
04.2022 - Current
EXECUTIVE - CATALOG MANAGEMENT
UDAAN.com
08.2021 - 04.2022
EXECUTIVE - CATEGORY MANAGEMENT
ClickOnCare.com
12.2020 - 08.2021
EXECUTIVE - CATALOG MANAGEMENT
THE BETTER INDIA
04.2019 - 05.2020
ASSOCIATE - ECOMMERCE MARKETPLACE
TECHNOZAPPY SOFTWARE PVT. LTD
01.2017 - 12.2018
Bachelor of Arts -
Tripura University
Higher Secondary -
Chandraipara Class XII School
High School -
Chandraipara Class XII School
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