Summary
Overview
Work History
Education
Skills
Phone Numbers
Timeline
Generic
Rahul Devmurari

Rahul Devmurari

IT Support Specialist
Jamnagar

Summary

Results-oriented Desktop Support Engineer with 15 years of experience as an IT support specialist. Known for implementing proactive solutions to reduce downtime, enhance system performance, and improve end-user experience. Skilled in training users on best practices to decrease support tickets related to user errors. Collaborative team player with a strong focus on security and compliance, ensuring data integrity and minimizing the risk of breaches. Experienced in providing comprehensive technical support for desktop systems, utilizing problem-solving skills to efficiently diagnose and resolve hardware and software issues. Proficient in network configurations and system maintenance to ensure optimal performance.

Overview

15
15
years of professional experience
6014
6014
years of post-secondary education

Work History

Desktop Support Engineer

GI Staffing Service Private
Jamnagar
07.2024 - Current
  • Developing and Implementing Security Policies: Creating, maintaining, and updating security policies, procedures, and guidelines to protect the organization's information assets.
  • Conducting Risk Assessments: Identifying and evaluating potential vulnerabilities and threats to the organization's systems and data.
  • Monitoring Security Posture: Continuously monitoring networks, systems, and applications for suspicious activity and potential security breaches.
  • Responding to Security Incidents: Investigating and responding to security breaches, malware attacks, and other security incidents, minimizing damage and restoring systems.
  • Managing Security Technologies: Overseeing the implementation and maintenance of security tools and technologies, such as firewalls, intrusion detection systems, and antivirus software.
  • Ensuring Compliance: Ensuring the organization complies with relevant laws, regulations, and industry standards related to data privacy and security, such as GDPR and HIPAA.
  • Educating Employees: Conducting security awareness training programs to educate employees about security best practices and potential threats.
  • Reporting on Security Posture: Providing regular reports to management on the organization's security posture, key risks, and security incidents.
  • Staying Updated on Security Trends: Keeping up-to-date on the latest cybersecurity threats, technologies, and best practices.
  • Working with Other Teams: Collaborating with other teams within the organization, such as IT operations, legal, and compliance, to ensure a comprehensive security approach.
  • Overseeing Third-Party Risk: Evaluating the security posture of third-party vendors and ensuring they meet the organization's security requirements.

Desktop Engineer

Orient Technologies
Jamnagar
05.2019 - 07.2024
  • Resolving customer complaints on performance bottlenecks.
  • Providing value added customer services by attending customer queries and issue.
  • Ensuring high customer satisfaction levels through prompt readdress of their problem.
  • Escalation Management, understanding of windows system and network security concept.
  • Reduced helpdesk support tickets by proactively addressing common user issues through regular maintenance.
  • Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking.
  • Coordinated with vendors for timely procurement of necessary hardware components at competitive prices, maximizing budgetary resources while maintaining quality standards.
  • Managed inventory of hardware components, ensuring availability for upgrades and replacements as needed.
  • Implemented robust backup strategies to safeguard critical data from loss or corruption due to hardware failures or security breaches.
  • Trained new hires on computer and [Software] use and company policies.
  • Set up and updated equipment for customer use in line with company standards and procedures.
  • Managed setup and maintenance of workspace management solutions such as Software.
  • Created standardized protocols for documenting processes and technical tasks, enabling consistently repeatable results.
  • Configured VoIP phones according to company standards.
  • Assisted with disaster recovery planning and implementation, safeguarding critical business operations in the event of unforeseen disruptions.
  • Served as primary interaction point for international users, employing fluency in English to communicate effectively.
  • Contributed to the development of IT best practices, keeping current with industry trends and advancements in technology.
  • Mentored junior team members on effective troubleshooting techniques, fostering a collaborative work environment focused on continuous improvement.
  • Improved end-user satisfaction with efficient troubleshooting and timely resolution of hardware and software issues.
  • Served as a liaison between the IT department and end-users, effectively communicating complex technical concepts in understandable terms.
  • Assisted in the migration of company-wide systems to a virtualized environment, resulting in reduced downtime and increased productivity.
  • Enhanced system performance by optimizing desktop configurations and implementing software updates.
  • Collaborated with IT team to design, implement, and maintain secure network infrastructure for optimal desktop performance.
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.

IT Executive

Reliance corporate IT park LTD
Jamnagar
05.2017 - 05.2019
  • Handling various work in SAP like Service entry, PR creation, OGP, etc.
  • Asset Management of more than 1500 printers (HP, Ricoh, and Toshiba) and maintaining AMC support engineer in their routine job.
  • Procurement of various printer like MFDs, LaserJet, Inkjet, DMP etc. as per user\Plant requirement.
  • Planning in all various activity like project, PMs, Audit etc.
  • Improved IT infrastructure by implementing strategic technology solutions and optimizing system performance.
  • Aligned IT solutions and deliverables with company strategic vision.
  • Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
  • Led a team of IT professionals to streamline processes, resulting in increased efficiency and productivity.
  • Resolved workflow issues to optimize team productivity and improve delivery times.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for hardware acquisition and software licensing.
  • Evaluated IT capital budget to measure and monitor fixed asset proposals.
  • Determined best methods for IT to support key business objectives.
  • Supervised multi-functional teams of technology professionals, coders and support experts.

Remote Support\Field Support Engineer

Microland Ltd
Jamnagar, Hazira, Dahej
09.2011 - 04.2017
  • Company Overview: Key client handled: ESSAR (Gujarat)
  • Key client handled: ESSAR (Gujarat)
  • Reduced downtime for clients with proactive maintenance checks and system optimizations.
  • Expedited issue resolution by diligently identifying root causes and implementing appropriate corrective measures.
  • Increased equipment uptime by providing swift and effective troubleshooting and maintenance support in the field.
  • Advanced personal skill set through ongoing professional development opportunities, staying current with emerging technologies.
  • Championed customer needs within the organization to drive product enhancements or additional support offerings.
  • Walked clients and internal staff through troubleshooting steps to resolve common software issues.
  • Enhanced team productivity with thorough documentation of service calls, repairs, and recommendations for future actions.
  • Demonstrated commitment to environmental sustainability through responsible disposal of hazardous materials following company guidelines.

Helpdesk\Desktop\Remote Support

Gujarat InfoTech LTD
Jamnagar
10.2010 - 09.2011
  • Company Overview: X Cort Micro system
  • X Cort Micro system
  • Resolved problems, improved operations and provided exceptional service.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Organized and detail-oriented with a strong work ethic.

Trainee Desktop\Network Engineer

Sky Online
Jamnagar
06.2010 - 09.2010
  • Company Overview: ISP
  • ISP
  • Performed administrative functions, answering phones and filing paperwork in support of department.
  • Supported implementation of new technologies, leading to more efficient workflows.
  • Improved customer satisfaction by promptly addressing inquiries and concerns, leveraging learned product knowledge.
  • Supported departmental tasks to increase understanding of industry processes.

Education

Bachelor of commerce -

Saurashtra University
Junagadh, Gujarat
03.2007

Intermediate (XII) -

Nagar Panchayat High School
Visavadar, Gujarat
03.2004

S.S.C. (X) -

New Best High School
Junagadh, Gujarat
03.2002

Certification in Hardware Networking -

SCIT
Junagadh, Gujarat
11.2009

Skills

IT Security

Troubleshooting

Hardware Support

Software Support

Network Support

User Support

System Maintenance

Documentation

Escalation

Communication

Training

System Setup

Hardware/Software Upgrades

Monitoring

Collaboration

Following Up

Basic understanding of network protocols (TCP/IP, DNS, DHCP)

Ability to diagnose and resolve basic network issues

Ability to communicate effectively

Ability to document troubleshooting steps

Ability to prioritize tasks

Excellent customer service

Proactive system monitoring

Training development and delivery

IT security policy implementation

undefined

Phone Numbers

9727719231, 8480819231

Timeline

Desktop Support Engineer

GI Staffing Service Private
07.2024 - Current

Desktop Engineer

Orient Technologies
05.2019 - 07.2024

IT Executive

Reliance corporate IT park LTD
05.2017 - 05.2019

Remote Support\Field Support Engineer

Microland Ltd
09.2011 - 04.2017

Helpdesk\Desktop\Remote Support

Gujarat InfoTech LTD
10.2010 - 09.2011

Trainee Desktop\Network Engineer

Sky Online
06.2010 - 09.2010

Bachelor of commerce -

Saurashtra University

Intermediate (XII) -

Nagar Panchayat High School

S.S.C. (X) -

New Best High School

Certification in Hardware Networking -

SCIT

Similar Profiles

CREATE PROFILE
Rahul DevmurariIT Support Specialist