Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic
Rahul Dhaked

Rahul Dhaked

Agra

Summary

Seasoned team leader with over 4 years of experience in effectively managing and inspiring teams to achieve collective objectives. Skilled in fostering a collaborative work culture, I excel in delegating tasks, providing guidance, and implementing strategies to optimize team performance. With a focus on clear communication and problem-solving, I am committed to driving productivity, nurturing talent, and delivering exceptional results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Team Leader

Tech Mahindra
Noida
08.2019 - 03.2024
  • Design and maintain automated email workflows using tools like Mailchimp, SendGrid, and HubSpot.
  • Ensure seamless integration of email systems with CRM platforms
  • Diagnose and resolve technical issues related to email systems and automation workflows.
  • Implement security measures to protect email systems and data.
  • Strong project management skills to plan, execute, and oversee email campaigns.

CCE

Starwiz infotech pvt. Ltd.
Noida
04.2015 - 03.2017
  • Diagnose and resolve technical problems related to software and network issues.
  • Offer technical advice and support to customers on product usage and features.
  • Assist customers in understanding and utilizing technical products and services.
  • Maintain accurate records of customer interactions and technical problems.

Education

B.Tech -

Hindustan Institute of Technology And Management
Agra, U.P
08.2016

12th -

Abhay Vidhya Mandir
Hindaun city, Rajasthan
07.2010

10th -

Abhay Vidhya Mandir
Hindaun city, Rajasthan
07.2008

Skills

  • Email Automation
  • CRM Integration
  • Data Analysis
  • Campaign Management
  • Technical Support
  • System Monitoring
  • Project Management
  • Leadership

Affiliations

  • Selected as a captain of the college basketball team which enhanced leadership, communication skills, and ability to perform under pressure.
  • Competed in regional tournaments which improved individual discipline, focus, and agility.

Languages

Hindi
First Language
English
Proficient (C2)
C2

Certification

  • Participated in several Technical quiz.
  • Participated in cultural fest as a fun activity coordinator.
  • Participated in cultural fest as a Dance coordinator.

Timeline

Team Leader

Tech Mahindra
08.2019 - 03.2024

CCE

Starwiz infotech pvt. Ltd.
04.2015 - 03.2017

B.Tech -

Hindustan Institute of Technology And Management

12th -

Abhay Vidhya Mandir

10th -

Abhay Vidhya Mandir

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Rahul Dhaked