Rahul Divakaruni
Mumbai
Summary
Dynamic professional with a background in hospitality and client engagement, currently leveraging expertise in guest interaction, premium client servicing, and operations management to transition into product and business management domains. Skilled at combining hospitality-driven customer experience with strategic insights in product development, market research, industry analysis, and reporting to deliver business impact and organizational growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Butler Executive
Sir H.N. Reliance Foundation Hospital & Research Centre
Mumbai
08.2023 - Current
- Managed high-profile and VIP client interactions ensuring premium service delivery.
- Coordinated cross-functional teams to enhance service standards, integrating insights into structured reporting.
- Supported process optimisation through client feedback analysis and operational improvements.
- Developed strong stakeholder management skills by handling executive-level requests.
Industrial Trainee
The Lalit Mumbai
Mumbai
07.2021 - 11.2021
- Worked in three core departments (F&B; Service, Housekeeping, and Front Office).
- Led concierge services for business delegates and high-profile guests.
- Maintained detailed operational reports, supporting management with process insights.
- Coordinated front/back office operations including reservations and guest relations.
Education
B.Sc. - Hospitality and Hotel Administration
The Lalit Suri Hospitality School
Faridabad, HaryanaIntermediate - Science - PCM
Bunts Sangha's S.M. Shetty College
MumbaiSkills
- VIP Client & Guest Relationship Management
- Communication Excellence
- Cultural & Emotional Intelligence
- Confidentiality & Data Sensitivity
- Observation & Feedback Analysis
- Time & Task Prioritisation
Certification
- Appreciation Letter - The Lalit Mumbai, 11/01/21
- D'OASIS Participation Certificate - Dewan IHM Meerut, 03/01/23
- Player of the Game Trophy - Table Tennis, The Lalit Suri Hospitality School, 03/01/22
Hobbies and Interests
- Gaming
- Cooking
- Outdoor Sports
- Travelling
Languages
- English (Full Professional Proficiency)
- Hindi (Native/Bilingual Proficiency)
- Telugu (Native/Bilingual Proficiency)
- Bengali (Native Proficiency)
- Marathi (Native/Bilingual Proficiency)
- Tamil (Native)
Timeline
Butler Executive
Sir H.N. Reliance Foundation Hospital & Research Centre
08.2023 - Current
Industrial Trainee
The Lalit Mumbai
07.2021 - 11.2021
B.Sc. - Hospitality and Hotel Administration
The Lalit Suri Hospitality School
Intermediate - Science - PCM
Bunts Sangha's S.M. Shetty College