Football
Rahul Dutta
Associate Director - Cloud and Infra Management
Bengaluru
Summary
Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment.
Overview
14
14
years of professional experience
Work History
Associate Director
Mindtree
Bengaluru
06.2022 - Current
- Managing two Projects with Headcount of 150 and 50 respectively
- Managing MS Client Portfolio
- Preparing and analyzing Reports through Amplify and Power Bi
- Preparing and presenting Weekly and Monthly Business Reviews
- Leading a Team of 11 Operation Managers and their Teams
- Resource Management
- Creating Workflow of Hiring- Training- Production - of Engineers
- Analyzing Forecast Vs Rostering considering Technology Specific Skills
- Handing Cloud Technologies like Exchange Online, Teams, Office and SharePoint
- Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
- Maintained compliance with industry regulations while adapting to changes in legislation or best practices as needed.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in various departments.
- Oversaw annual budget planning processes, ensuring financial goals were met while maintaining optimal resource allocation across departments.
- Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
- Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.
- Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Assisted senior leadership in managing all aspects of operations.
- Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
Senior Team Manager
Concentrix
Pune
07.2019 - 06.2022
- Enhanced team performance by implementing effective communication strategies and promoting collaboration among members.
- Developed comprehensive training programs, resulting in improved skill sets and job satisfaction among team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Championed continuous improvement initiatives, leading to enhanced processes and increased efficiency within the team.
- Established clear performance metrics and provided constructive feedback to enhance overall team competence.
- Managed KPIs like CSAT, SRR, FWC and DTC
- Acted as a liaison between upper management and team members, ensuring smooth flow of information to facilitate informed decision-making processes.
Team Leader
Tech Mahindra
07.2017 - 07.2019
- Led a team of 117 associates, meeting critical business parameters.
- Acted as a bridge between Recruitment, Training, and Operations, aligning with client expectations.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Prepared glide path targets in agreement with Telstra clients.
Fraud Analyst
TCS
06.2016 - 06.2017
- Evaluated customer data to identify and prevent fraudulent activities.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Assistant Manager
Axis Bank
12.2014 - 06.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Managing all Retail Assets post-Disbursal (Home Loans/ Personal Loans/ Loan against Property)
Team Leader
Wipro
08.2011 - 11.2014
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
Education
Bachelor of Commerce - Marketing Management
Seth Anandaram Jaipuria College of Commerce
Kolkata, India 04.2001 -
Some College (No Degree) - Commerce
Calcutta Boys' School
KolkataSkills
Team collaboration
Proficient in strategic leadership
Workforce development initiatives
Analytical decision-making
Crisis resolution strategies
Cultivating strong partnerships
Operations management
Implementing performance review processes
Analytical thinking
Project management
Public speaking
Strategic resource allocation
Hiring and training
Interests
Music
Timeline
Associate Director
Mindtree
06.2022 - Current
Senior Team Manager
Concentrix
07.2019 - 06.2022
Team Leader
Tech Mahindra
07.2017 - 07.2019
Fraud Analyst
TCS
06.2016 - 06.2017
Assistant Manager
Axis Bank
12.2014 - 06.2016
Team Leader
Wipro
08.2011 - 11.2014
Bachelor of Commerce - Marketing Management
Seth Anandaram Jaipuria College of Commerce
04.2001 -
Some College (No Degree) - Commerce
Calcutta Boys' School