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Rahul Dwivedi
Senior Application Specialist- GCMS/MS
New Delhi
Summary
Versatile Application Specialist with over 5 years (out of 10 total) of service at Japan-based MNC Shimadzu. Adept at handling high-profile customer accounts for services like, sample analysis, method development and validation, system troubleshooting, and imparting basics to advanced level training for GCMS/MS. Former Senior Research Fellow, well-versed in residue analysis across diverse food commodities, and proficient in chromatographic, wet chemistry and microbiological techniques. I am eager to leverage my customer service experience to enhance client satisfaction and support the company's goals.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Senior Application Specialist-GCMS/MS (QQQ)
SHIMADZU ANALYTICAL INDIA PVT.LTD
New Delhi
02.2020 - Current
- POSITION - Senior Application Specialist - GC, GCMS, GCMS/MS - HS and Accessories.
- Extensive experience in supporting over 100 customers with Pre and post sales services like sample analysis, method development, and troubleshooting issues.
- Experienced in sample analysis of varied matrices, such as food, pharmaceutical, chemicals, flavors, fragrances, and clinical.
- Generating a sample analysis report for the performance analysis.
- Significant experience in conducting training for customers on method development, usage, maintenance, and troubleshooting of the instrument.
- Over 50 effective pre-sales instrument demonstration to potential customers and visitors.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Senior Research Fellow
Mumbai Veterinary College
Mumbai
01.2016 - 12.2019
- Conducted Sample collection from varied locations in Mumbai
- Performed sample extraction/cleanup for Meat samples using QuEChERS technique
- Handled sample preparation, detection and quantification of Pesticide residues in Meat, Egg and Fish samples under the government project entitled- “Monitoring of Pesticides residues at National level”
- Participated in “FAPAS proficiency testing programme”
- Conducted Internal Proficiency testing programme at the laboratory
- Implemented method validation for Pesticide residues as per SANTE 11813/2017
- Documentation of Standard technical procedures under Quality management
- Performed Internal calibration for Glasswares, weighing balance
Senior Research Fellow
Central Institute of Fisheries Education
Mumbai
10.2015 - 11.2016
- Gathered vital statistical data over 30 farms on Aquaculture Drugs and Chemicals across six states
- Conducted comprehensive economic loss assessment due to Aquatic Animal disease
- Specialized in Antibiotic residues analysis, specifically Tetracycline.
- Used chromatographic technique for in-depth antibiotic residues assessment
Education
Master's Degree - Part time-Organic chemistry
Singhania University
Rajasthan01.2021
Master of Science - Bio-Analytical Sciences
Guru Nanak Khalsa College Mumbai University
Mumbai01.2015
Bachelor of Science - Microbiology
Sathaye College, Mumbai University
Mumbai01.2013
Higher Secondary school - Physics, Chemistry, Biology
Kendriya Vidyalaya Joka
Kolkata01.2010
Secondary school - English, Hindi, Maths, Social studies, Science
Kendriya Vidyalaya Joka
Kolkata01.2008
Skills
Customer support
Troubleshooting (Problem Solving)
Effective presentations
Team management
Information gathering
Technical writing
Effective communication
Collaborative teamwork
Quickly adjusting to change
Analytical decision making
Websites
Interests
Training
- Conducted Customized GC, GCMS, GCMS/MS (QQQ), Headspace training (Basics to advanced level) for Shimadzu Customers.
- Imparting on field training to Research, Academia, Clinical and Food testing customers..
- Demonstarting instrument capabilities to Shimadzu customers and visitors..
LINKS
Linkedin: https://www.linkedin.co
COURSES
- GCMS/MS advanced training at Shimadzu Asia Pacific, Singapore- 2023
- ISO 17025:2017- 2019
- National Institute of Occupational Health, Ahmedabad-Sep 2019
- Measurement Uncertainty and Decision Rule for testing & Calibration Laboratories-2018
- National Institute of Occupational Health, Ahmedabad -2019
- Annual Biotechnology training Programme-2013
- Haffkine Institute For Training, Research & Testing / 2013
INTERNSHIPS
- Trainee analyst at Testtex India Laboratories Pvt. Ltd, Mumbai, learning sample preparation for different food commodities and microbiological examination of food samples.
- Trainee analyst at Pilot Test House, Mumbai-Learned wet chemistry parameters viz. Moisture, ash content, protein, pH, acid value saponification Value, refractive Index etc. Also got hands on training for sample preparation/clean up by SPE method for Aflatoxin testing in Rice and Pulse samples by using VICAM USA Mycotoxin analyser
- Trainee chemist at Reliable Analytical Laboratories Pvt. Ltd, Mumbai-Worked on Residue analysis in food commodities.
Timeline
Senior Application Specialist-GCMS/MS (QQQ)
SHIMADZU ANALYTICAL INDIA PVT.LTD
02.2020 - Current
Senior Research Fellow
Mumbai Veterinary College
01.2016 - 12.2019
Senior Research Fellow
Central Institute of Fisheries Education
10.2015 - 11.2016
Master's Degree - Part time-Organic chemistry
Singhania University
Master of Science - Bio-Analytical Sciences
Guru Nanak Khalsa College Mumbai University
Bachelor of Science - Microbiology
Sathaye College, Mumbai University
Higher Secondary school - Physics, Chemistry, Biology
Kendriya Vidyalaya Joka
Secondary school - English, Hindi, Maths, Social studies, Science
Kendriya Vidyalaya Joka