Rahul Dwivedi
Sales Ops Manager
Bangalore
Summary
Sales Manager with a strong focus on continuous learning and performance enhancement. Expertise in developing and executing effective sales strategies that drive revenue growth. Proven ability to identify profitable business opportunities and build lasting partnerships. Skilled in team leadership and fostering talent development.
Overview
3
3
years of professional experience
2
2
Languages
Work History
NoBroker
- Handled customer complaints in a professional manner.
- Implemented processes for cross-selling products or services based on customer needs.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Trained junior sales staff on techniques for improving customer service experience.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- 7 Months worked during the COVID period, primarily in telesales and customer handling.
Operations Executive – Delivery Partner Management
Swiggy
- Managed operations across 21 cities.
- Responsible for training and onboarding delivery partners, as well as supervising their field operations.
- I worked at Swiggy for 11 months as a Customer Support Executive.
- Ensured delivery targets, partner satisfaction, and process adherence across cities.
- Played a key role in maintaining operational consistency during Swiggy's rapid expansion.
- 3 Years
Sales Operations Manager
Green Tiger Mobility
10.2025 - Current
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
- Increased sales revenue by streamlining the sales operations process and implementing effective strategies.
- Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
- Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
- Developed strong relationships with key clients, leading to increased customer satisfaction and retention rates.
- Enhanced customer experience by addressing service issues promptly and professionally, resolving concerns efficiently.
- Collaborated with cross-functional teams, resulting in improved communication and coordination between departments.
- Reduced operational costs through the identification and elimination of inefficient processes and practices.
- Managed a team of sales professionals, ensuring consistent performance and achievement of targets.
- Focused on maximizing deal profitability through diligent negotiation tactics that secured favorable terms for our organization.
Team Leader
Khatabook
04.2023 - Current
- I joined as a Telecaller and was promoted to Subject Matter Expert (SME) within six months based on performance.
- Promoted again to Team Leader after another six months.
- Currently managing a team of 12 to 16 telecalling agents.
- The role involves guiding the team in helping shopkeepers avail themselves of business loans through Khatabook.
- Achieved Top Team Leader recognition four times in the last seven months, company-wide.
- Known for driving productivity, achieving loan conversion targets, and building a motivated team culture.
- Collaborated with other departments to ensure smooth workflow processes across the organization.
- Collaborated with cross-functional teams on product development initiatives.
- Resolved customer complaints quickly and efficiently.
- Organised training sessions for new employees on operational procedures.
Education
B.E -
NITM University
01-2012
12th - undefined
Vivekanand Higher Secondary School
01-2008
10th - undefined
B.S.F Senior Secondary School
01-2006
Extra Curricular Activities
Represented in State Level Cricket Tournament. Played at University Level Cricket Tournament. Represented in State Level Cricket Tournament. Played at University Level Cricket Tournament.
Interests
Playing Cricket
Declaration
I hereby declare that the above information is true and correct to the best of my knowledge and belief. Place: Bangalore Date: 8th June Signature: Rahul Dwivedi
Personal Profile
- Father’s Name: Shri Mahendra Kumar Dwivedi
- Date of Birth: 1991-06-10
Timeline
Sales Operations Manager
Green Tiger Mobility
10.2025 - Current
Team Leader
Khatabook
04.2023 - Current
NoBroker
Operations Executive – Delivery Partner Management
Swiggy
12th - undefined
Vivekanand Higher Secondary School
10th - undefined
B.S.F Senior Secondary School
B.E -
NITM University