Rahul G
MV EXTENSION, HOSAKOTE
Summary
Senior Quality Assurance Administrator with 6+ years of experience in Wholesale Operations Quality Assurance Team. Quality assurance professional with extensive background in ensuring compliance with industry standards and regulations. Strong focus on team collaboration and achieving results. Dependable and adaptable, skilled in identifying issues and implementing effective solutions. Proven ability in quality control, process improvement, and documentation management, with keen eye for detail.
Overview
7
7
years of professional experience
Work History
Senior Quality Assurance Administrator
Wells Fargo & Company
01.2025 - Current
- Monitor and evaluate the quality of inbound or outbound customer calls.
- Document quality issues and performance measures for management review.
- Oversee a group of service monitors.
- Provide information and assists in the feedback and formal education process of other staff.
- Work closely with both internal and external customers tp meet their service needs.
- Act as a subject matter expertise.
- Integration with Risk and control Self-Assessment (RCSA) program.
- Acts as the second line of defence.
- Leading team with external audits performed by KPMG.
- Testing is done on various samples picked from the Enterprise Calculator.
- Raise and Escalate issues immediately on Indigo Checklist.
- Errors identified by QA will be returned to the applicable operations team to be corrected and confirm to the WOQA team within 3-5 business days.
- Reports output - Preparing summary reports that will be distributed to the appropriate leaders and stakeholders after completion of each QA test cycle.
Quality Assurance Administrator
Wells Fargo & Company
01.2021 - 01.2025
- Company Overview: Wells Fargo provides financial services to RICOH Customers.
- Perform QA Testing for all the in-scope Samples.
- Coordinate with the Business stakeholders for any Query or Clarification required for closing the Deals.
- Document quality issues and performance measures for management review.
- In RICOH Booking and Funding is a process where Wells Fargo provide financial services to RICOH Customers, we as a Quality Assurance Administrator, We Audit the Deals which is processed by Transaction Support Team Both from Macon and Bangalore Team.
- Me Solely handles the RICOH Process, By Uploading the Audits into Lease connect to all the Auditors, we use Lease connect as a main tool, and Lease/Addendum, Delivery and Acceptance certificate and Master Lease Agreement to Review the Deals.
- We Review what type of Business does the Customer Holds, and based business we review the deals, we validate Business Type, Legal name of Business, Record Number, Tax Coding, Effective date, Lease form Type, Choice of Law, Bill to Name, Bill to Address, Lease sign date, Prebill span, Late charge Plan, Cash Flow, Frequency, Tax, Term, Payment, Equipment Information Summary, Remit to ID and Federal Tax ID, Model No, Manufacturing Serial Number and Location Address.
- After reviewing the deals, I send the Weekly Audit report to Macon Team Head to be approved, Once the Audits are completed for all weeks, I start preparing the Monthly reports.
- Monthly Booking Accuracy Report for IP and Macon team
- Macon IP Accuracy Monthly Metrics Summary
- RICOH Defect Detail Report
- Wells Fargo Vendor Finance Dashboard
- Dashboard Data for Booking and Specialized Billing
- Dashboard Data for AFS Member Syndication Disbursement
- US Dashboard Defect Category
- Wells Fargo provides financial services to RICOH Customers.
Associate Processor – Pre Underwriting
MPHASIS LIMITED
06.2019 - 12.2020
- Working on Quality Check for the Loan Origination by Creating QRD Checklist as per Loan Requirement (Agency and Non-Agency Loans).
- Verifying Documents such as 4506-T, Income Documents (Paystubs, W2, Self-employment, Social Security Income, Disability Income, Retirement Pension Letters) 1040 Tax Returns, Bank Statements, Credit Report, and all Disclosure.
Senior Process Executive (Quality Control - US Mortgage)
INFOSYS BPM
01.2018 - 05.2019
- Review valid documents which will help to give the loan modification to the borrower. (RMA)-Hardship letter, Hardship Affidavit. Proof Income documents like Paystubs, Profit and loss statement, Benefit income SSI awards letter, Retirement, Pension, Disability, Unemployment award letter and Bank statement.
Education
MBA -
CBSMS Central College – Bangalore University
01.2017
B.Com - undefined
Kristu Jayanti College – Bangalore University
01.2015
12th - undefined
Venkateswara PU College – Karnataka PU Board
01.2012
10th - undefined
Citizen English School
01.2010
Skills
- Customer focus
- Test planning
- Wholesale Banking Tools
- UAT Testing
- Quality assurance background
- Internal Audits
- Relationship building
- Team building
Languages
English
Kannada
Telugu
Personal Information
- Passport Number: Yes
- Date of Birth: 01-09-1994
- Nationality: Indian
- Marital Status: Single
Reward
Manager Spotlight Award, For Outstanding efforts and Achievements: Is Great at execution. For Solely Handling the RICOH Process, engaging myself with Stakeholders for various meetings, and provides all the reports without having escalation and for Being proactive in picking additional tasks.
Disclaimer
I Hereby declare that the above – furnished details are true with Proven records.
Timeline
Senior Quality Assurance Administrator
Wells Fargo & Company
01.2025 - Current
Quality Assurance Administrator
Wells Fargo & Company
01.2021 - 01.2025
Associate Processor – Pre Underwriting
MPHASIS LIMITED
06.2019 - 12.2020
Senior Process Executive (Quality Control - US Mortgage)
INFOSYS BPM
01.2018 - 05.2019
B.Com - undefined
Kristu Jayanti College – Bangalore University
12th - undefined
Venkateswara PU College – Karnataka PU Board
10th - undefined
Citizen English School
MBA -
CBSMS Central College – Bangalore University
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