Rahul Gaikwad

• Managed 20+ New business accounts month on month and increased CX Suite sales between 20-50% consistently over two years against average target of $300,000 ARR.
• Collaborate with Sales, Business Development, Solution Engineers, Billing, and Support departments to ensure maximum customer satisfaction and smooth knowledge transfer.
• Proactively seek out new and improved sales strategies and assisted team in implementing them.
• Assist new recruits during their ramp-up period in understanding and adhering to sales policies, and create effective sales cycles.
• Delivery of solutions according to customer needs and objectives, and communicating clearly progress of monthly/quarterly/annual initiatives to internal and external stakeholders

• Build contacts with potential clients to create new business opportunities
• Keep prospective client database updated
• Make cold calls for new and potential business leads.
• Support in writing new business proposals
• Maintain knowledge of all product and service offerings of company/client
• Create channels to constantly keep internal clients updated about Marketing Campaign Status.
• Conduct triangulations on Microsoft Teams, Google Meet or Zoom with prospect and clients.
• Arrange meetings for senior management with prospective clients.
• Follow company guidelines and procedures for acquisition of customers.
• Carry out tasks as Process Trainer - Operations
• Call Monitoring and Quality Check (QC) for new recruits or employees under On Job Training (OJT) ensuring timely feedback was given to Business Development Executives in maintaining proper business standards.

• HIPAA & FDCPA Certified. Abide by FTC and CFPB Guidelines.
• Plan course of action to recover outstanding payments
• Locate and contact debtors to inquire of their payment status
• Negotiate payoff deadlines or payment plans
• Handle questions or complaints
• Investigate and resolve discrepancies
• Providing QC assistance for TL call monitoring quota. Address disputes in timely manner and ensure smooth flow of Quality Check for "Other Ambulatory Dept".
• Employed comprehensive benchmarks to establish and monitor customer service standards
• Responded to customer inquiries and queries to provide thorough and speedy resolutions
• Developed and implemented various Collections strategies, increasing productivity 25-30 across portfolios worked upon which included Ambulatory Services, Outpatient Services and Physician Services%

- Consulting clients about project requirements and objectives
- Designing research methods such as interviews and questionnaires
- Carrying out qualitative or quantitative research
- Put together the detailed findings - information report on project
- Undertake critical interviews - users, OEMs, suppliers, channel, etc.
- Cross check information collected
- Work with team to deliver quality output
- Record all data – offline
- Basic analysis of the information collected
- Report generation
- Coordinating between the teams
- Report writing

• Performing primary and secondary research using different tools
• Conducting telephonic (CATI) and web based (CAWI) interviews with CXO’s, Senior and Middle Level executives across different geographies
• Performing Market Research for different clients in varied verticals such as Information Technology, Financial Services, Retail, Manufacturing, Telecommunication, Health-care, Energy and Utilities, Pharmacy, Automobiles etc.
• Company Profiling: Researching the procured data to obtain contact details such as Designations, Multiple Contact names, Emails, Phone numbers, Industry sector, Employee size, Revenue etc.
• Building Database through various search engines like Zoom info, LinkedIn, One Source, Google, inside view, Bloomberg, Hoovers etc.
• Managing quota and logic checks including Vertical checks, Duplicate Check on the final data extract as per the client’s requirement
• Making transcripts of the projects
• Along with CATI and CAWI interviews, also do recruitment for certain projects and clients
• Responsible for Project Training.
• Preparing project related documents (MOM, Project Plan, Status Update,etc)
• Helping the project manager with staffing of analyst on the projects
• Planning and coordinating the field work, allocation of resources and team setup
• Coordination with all functional departments.
• Doing the QC (Quality Checks) of the data
• Training on CATI AND CAWI Projects

- Handling the recruitment activities, short listing of candidates according to the parameters set by company.
- Taking telephonic interview of the candidates to assess their abilities, Communication skills
- Arranging final interviews of the short listed candidates with manager.
- Maintaining various reports like interview status, joining details etc.
- Download all CVs regarding position wise
- Taking a brief HR round before the candidate is placed before the interview panel and taking details like personal details, reason to leave the current job, expectation from the new job, salary expectations, time required to join, education background etc.
- Coordinating for the interviews and follow ups.
Sourcing candidates through various modes of Recruitment (Job Posting, Reference Pulling etc.)
- Maintain the call sheet, candidate sheet, resume database (hard copies / Soft copies). Posting the requirements on job portal
- Scheduling of Interviews and being part of the interviews
- Sourcing Candidates using major Job Portals, Employee referrals & Walk-ins
- Coordinating with candidates regarding their joining formalities.