Summary
Overview
Work History
Education
Skills
Certification
Languages
Awards
Hobbies and Interests
Projects
Disclaimer
Timeline
Generic

Rahul Gangwar

Milak

Summary

Dedicated and results-driven professional with 4-5 years of experience at Wipro, providing customer support on Dell Technology storage boxes. Proven track record of handling global customers with technical expertise and strong soft skills. Effective communication and collaboration with cross-functional IT teams, including network and server administrators, application owner to ensure seamless integration and data flow within the infrastructure. Seeking a challenging role to leverage my skills, contribute to a dynamic team, and continue learning.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Storage Administrator

Wipro
04.2023 - Current
  • Generating regular reports on storage performance and capacity utilization . Managing bucket creation and users ACL's. Upgrading tools and certificates (object, management and fabric SSL certificate). Supported customer with firmware, IDRAC, backplane and BIOS upgrade.
  • Monitoring vulnerabilities to avoid data loss, and data unavailability situations.
  • Assisted and executed Data Recovery failover-failback activity, Device upgrades and multiple appliance integration as per compatibility.
  • Collaboratively worked with PS team during VDC expansion, Network configuration and power shutdown activity.

Level 2 Technical Support Engineer

Wipro
02.2021 - 03.2023
  • Managed customer live chat sessions and escalated P1 (Critical) level service requests
  • Handing Data Replication, Site outage, DR, Geo Replication, Amazon S3 service, bucket management, creation and deletion, SSL certificate renewal
  • Provided solutions over mail/phone.

Level 1 Technical Support Engineer

Wipro
01.2019 - 01.2021
  • Handled autogenerated P2 and P3 level service requests
  • Hard Drive, Switches, Nodes Replacement and Capacity expansion, Data Migration Provided solutions over mail/phone.

Education

Master of Technology (M. Tech) Work Integrated Learning Program -

BITS Pilani
01.2023

Bachelor of Science (B.sc Hons.) Computer Science -

Teerthanker Mahaveer University, Moradabad
01.2019

Skills

  • Expertise in Object Storage
  • Knowledge of SAN, NAS storage and Docker, Containers
  • CAS, Amazon S3 service, bucket management, creation and deletion Assigning roles and permissions to users
  • Hard Drive, Switches, Nodes Replacement and Capacity expansion, Data Migration
  • Linux OS, NFS and GeoDrive
  • Data Replication, Site outage, DR, Geo Replication
  • SSL certificate renewal

Certification

  • ITIL Ops
  • Elastic Cloud Storage Certified
  • Information Storage and Management V4 (ISMv4)

Languages

English
Hindi

Awards

  • Best SME and Mentor
  • 100% CSAT
  • Maintaining 100% Quality score
  • Awarded for Leadership

Hobbies and Interests


  • Technology Enthusiast
  • Engaging in outdoor activities

Projects

Dell EMC ECS (Object storage), 2019, present, ECS is the third generation object platform from Dell EMC designed for mobile, cloud, big data, and social networking applications. ECS is designed with great storage efficiency and management simplicity. ECS can store billions of files from tiny byte-sized files to large terabyte-sized files in a single shared cloud storage platform.

Disclaimer

I declare that the information provided in this resume is true and accurate to the best of my knowledge. I understand that any misrepresentation may lead to disqualification from consideration for employment. I am aware that my resume is a reflection of my professional background and is subject to verification.

Timeline

Storage Administrator

Wipro
04.2023 - Current

Level 2 Technical Support Engineer

Wipro
02.2021 - 03.2023

Level 1 Technical Support Engineer

Wipro
01.2019 - 01.2021

Master of Technology (M. Tech) Work Integrated Learning Program -

BITS Pilani

Bachelor of Science (B.sc Hons.) Computer Science -

Teerthanker Mahaveer University, Moradabad

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Rahul Gangwar