Rahul Ganjewar

As an Associate Functional consultant at Elevate Legal Services responsible for helping clients implement and optimize Icertis Contract Management software. This involves understanding the clients’ business processes and requirements, and providing ongoing support and training to ensure successful adoption of the system. A highly self-motivated and goal-oriented individual with almost 2 years of experience in Contract Lifecycle Management: CLM Implementations, Business analysis, Client – Relationship management. Well-versed in all stages of Contract Lifecycle Management. Driven Systems Administrator with 11 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.

• Serve as Level 2 support for users of the knowledge management platform
• Respond to user inquiries, troubleshoot issues, and provide guidance
• Collaborate with the platform moderator to address user challenges and training needs
• Maintain user documentation and training materials
• Perform routine maintenance and ensure data integrity
• Monitor system performance and escalate concerns
• Analyze user feedback and support data for improvement
• Participate in testing new features and integrations
• Develop and implement knowledge management policies
• Report bugs to the Product team if needed

DevOps