Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rahul Gautam

Rahul Gautam

Account Management - Indian Army, DPSUs & Indian Defence Industries
New Delhi

Summary

Result-Oriented candidate with Expertise in Customer Management, Building Relations, Operations & Project Management looking for a management position to best utilize the skill sets and value add to the organization.

Overview

19
19
years of professional experience

Work History

Account Management - Indian Army & DPSUs

Thales Group
01.2024 - Current
  • Dynamic Account Manager with over 19 years of experience in customer management, achieved high level customer satisfaction and increased revenue growth. Adept at building and maintaining strong client relationships, established strategic account plans, and negotiated contracts.
  • Proven ability to learn quickly and adapt to new situations.

Senior Manager - Customer Services

Thales Group
01.2021 - 12.2023
  • Dedicated Senior Customer Services Manager with over 10 years of experience in leading high-performing teams and implementing strategic initiatives to enhance customer satisfaction.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Implemented and developed operational standards, policies and procedures.

Project Manager

Thales Group
04.2014 - 12.2020
  • Results-driven Project Manager with experience in successfully leading cross-functional teams to deliver complex projects on time and within budget. Adept at stakeholder management, risk mitigation, and strategic planning.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.

Manager - Customer Services

Thales Group
03.2011 - 03.2014
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.

Technical Officer

Electronics Corporation of India
06.2006 - 02.2011
  • Ensured smooth operation of critical systems by performing routine backups and disaster recovery planning.
  • Established effective communication channels between technology teams ensuring seamless collaboration during project execution.

Software Test Engineer

IBS Software Solutions
06.2005 - 01.2011
  • Identified critical bugs and worked closely with developers to ensure timely resolution, resulting in a more stable product.
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.

Education

MBA - IT

Indian Institute of Commerce And Trade
Lucknow
04.2001 -

Bachelor of Technology - CSE

Galgotia College of Engineering & Technology
Greater Noida
04.2001 -

Senior Secondary - Non-Medical

Sarvodya Vidyalaya, Kailash Enclave
Delhi, India
04.2001 -

High School Diploma -

Yuvashakti Model School
Delhi, India
04.2001 -

Skills

Customer Management, Strategic Partnership, Leadership, Project Management, Team Management, Supplier Management, Team Player, System Integration & Installation

Timeline

Account Management - Indian Army & DPSUs

Thales Group
01.2024 - Current

Senior Manager - Customer Services

Thales Group
01.2021 - 12.2023

Project Manager

Thales Group
04.2014 - 12.2020

Manager - Customer Services

Thales Group
03.2011 - 03.2014

Technical Officer

Electronics Corporation of India
06.2006 - 02.2011

Software Test Engineer

IBS Software Solutions
06.2005 - 01.2011

MBA - IT

Indian Institute of Commerce And Trade
04.2001 -

Bachelor of Technology - CSE

Galgotia College of Engineering & Technology
04.2001 -

Senior Secondary - Non-Medical

Sarvodya Vidyalaya, Kailash Enclave
04.2001 -

High School Diploma -

Yuvashakti Model School
04.2001 -
Rahul GautamAccount Management - Indian Army, DPSUs & Indian Defence Industries