Rahul Gautam
Account Management - Indian Army, DPSUs & Indian Defence Industries
New Delhi
Summary
Result-Oriented candidate with Expertise in Customer Management, Building Relations, Operations & Project Management looking for a management position to best utilize the skill sets and value add to the organization.
Overview
19
19
years of professional experience
Work History
Account Management - Indian Army & DPSUs
Thales Group
01.2024 - Current
- Dynamic Account Manager with over 19 years of experience in customer management, achieved high level customer satisfaction and increased revenue growth. Adept at building and maintaining strong client relationships, established strategic account plans, and negotiated contracts.
- Proven ability to learn quickly and adapt to new situations.
Senior Manager - Customer Services
Thales Group
01.2021 - 12.2023
- Dedicated Senior Customer Services Manager with over 10 years of experience in leading high-performing teams and implementing strategic initiatives to enhance customer satisfaction.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
Project Manager
Thales Group
04.2014 - 12.2020
- Results-driven Project Manager with experience in successfully leading cross-functional teams to deliver complex projects on time and within budget. Adept at stakeholder management, risk mitigation, and strategic planning.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
Manager - Customer Services
Thales Group
03.2011 - 03.2014
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Technical Officer
Electronics Corporation of India
06.2006 - 02.2011
- Ensured smooth operation of critical systems by performing routine backups and disaster recovery planning.
- Established effective communication channels between technology teams ensuring seamless collaboration during project execution.
Software Test Engineer
IBS Software Solutions
06.2005 - 01.2011
- Identified critical bugs and worked closely with developers to ensure timely resolution, resulting in a more stable product.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
Education
MBA - IT
Indian Institute of Commerce And Trade
Lucknow 04.2001 -
Bachelor of Technology - CSE
Galgotia College of Engineering & Technology
Greater Noida 04.2001 -
Senior Secondary - Non-Medical
Sarvodya Vidyalaya, Kailash Enclave
Delhi, India 04.2001 -
High School Diploma -
Yuvashakti Model School
Delhi, India 04.2001 -
Skills
Customer Management, Strategic Partnership, Leadership, Project Management, Team Management, Supplier Management, Team Player, System Integration & Installation
Timeline
Account Management - Indian Army & DPSUs
Thales Group
01.2024 - Current
Senior Manager - Customer Services
Thales Group
01.2021 - 12.2023
Project Manager
Thales Group
04.2014 - 12.2020
Manager - Customer Services
Thales Group
03.2011 - 03.2014
Technical Officer
Electronics Corporation of India
06.2006 - 02.2011
Software Test Engineer
IBS Software Solutions
06.2005 - 01.2011
MBA - IT
Indian Institute of Commerce And Trade
04.2001 -
Bachelor of Technology - CSE
Galgotia College of Engineering & Technology
04.2001 -
Senior Secondary - Non-Medical
Sarvodya Vidyalaya, Kailash Enclave
04.2001 -
High School Diploma -
Yuvashakti Model School
04.2001 -