All SMC trading software mobile app, websites and Odin software and Report any bug Through 'Jira'
Rahul Gautam
Senior Executive
New Delhi
Summary
Dedicated professional committed to leveraging knowledge and skills to drive organizational success. Contributed to dynamic environments by effectively managing time, solving complex problems, and fostering strong interpersonal relationships. Aimed to engage in innovative development opportunities while embracing professional challenges.
Overview
1
1
Language
8
8
years of professional experience
Work History
IT Technical Support
SMC Global Securities
01.2022 - Current
- Delivered comprehensive technical support (installation, troubleshooting) to branches, franchises, and clients across India.
- Resolved I-tnet user issues, including webpage access, rate updates, and link problems.
- Conducted training and demonstrations for all trading platforms, providing tailored assistance as needed.
- Odin software automatically closed related problems, like: Not opening, restarting, hanging etc...
- I-test ids checked on daily basis ( stoxkart & smc ) on all platforms like odin ,mobile applications ,web page etc....
- Contributed effectively to team projects under pressure. in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Collaborated well with team members to enhance productivity. in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Worked flexible hours across night, weekend, and holiday shifts.
- Committed to learning and development for professional growth. and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Tele caller
Multitech (Authorized C&S Service Centre)
01.2019 - 01.2021
- Managed electric panel servicing schedule to ensure timely maintenance
- Collaborated with clients to arrange and confirm panel servicing appointments
- Conducted outbound calls to engage potential customers and promote services effectively.
- Developed tailored pitch strategies to address customer needs and objections.
- Maintained detailed records of customer interactions in CRM software for follow-up purposes.
Education
SQL -
Coach X Live
BHMCT - undefined
IEC (IHM), AKTU
01-2019
12th Pass Out - undefined
CBSE Board
01-2015
10th Pass Out - undefined
CBSE Board
01-2013
Skills
Observation
Decision making
Communication
Friendly, positive attitude
Teamwork and collaboration
Problem-solving
Time management
Dependable and responsible
Multitasking Abilities
Computer skills
Active listening
Accomplishments
- Resolved product issue through consumer testing.
Software
Personal Details
- Fathers Name - Sh. Suresh Chand
- Date of Birth - 1997-09-04
- Nationality - Indian
Timeline
IT Technical Support
SMC Global Securities
01.2022 - Current
Tele caller
Multitech (Authorized C&S Service Centre)
01.2019 - 01.2021
10th Pass Out - undefined
CBSE Board
12th Pass Out - undefined
CBSE Board
BHMCT - undefined
IEC (IHM), AKTU
SQL -
Coach X Live