Project Management
Rahul GD
Project Lead
Hyderabad
Summary
Project leader with 7+ years of experience coordinating complex programs and supervising teams to attain business goals. Directs employees, mitigates project risks, solves standard and non-standard problems and reports to senior management. Demonstrates leadership, influencing and negotiating skills. Performs analytical problem-solving to overcome obstacles. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Project Lead
Dell Techonologies
Hyderabad
06.2016 - Current
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources. Developed and maintained relationships with customers and suppliers through account development.
- Tested data prediction algorithms based on historical data.
- Utilized data visualization tools to effectively communicate business insights.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
SME
Dell Technologies
Hyderabad, Telangana
04.2013 - 06.2016
- Monitored and tracked user progress to identify improvement opportunities.
- Developed and presented business cases, presentations and reports to senior management.
- Designed and prepared technical reports, studies, and related documentation.
- Documented diagnostic results and supported root cause analysis and troubleshooting.
- Improved system performance by eliminating operational gaps.
- Collaborated with management to identify and prioritize new development concepts.
- Analyzed business problems, identifying root causes and developing robust solutions.
- Improved user productivity and efficiency through system training and support.
Analyst
Dell Technologies
Hyderabad, Telangana
2011.04 - 2013.06
- Conducted system analysis and implementation to maintain and improve computer systems.
- Identified and resolved problems through root cause analysis and research.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Validated results and performed quality assurance to assess accuracy of data.
Customer Service Representative
Wipro BPO Pvt LTD
01.2009 - 01.2011
- Responded to customer requests for products, services, and company information.
- I was awarded the Best Employee of the Year
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Center Operations Manager
Regus Business Center
Hyderabad
01.2008 - 08.2009
- Performed statistical analyses to gather data for operational and forecast team needs.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Directed work of IT services teams to deliver exceptional client experiences.
- Prepared annual budgets with controls to prevent overages.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Education
Bachelor of Arts - Political Sciences
Dr. B.R Ambedkar University
Hyderabad 03.2007 - 06.2010
High School Diploma -
Vandana Junior College
03.2004 - 03.2007
Skills
Project Management Profundefined
Accomplishments
- Project Performance Awards – 12 Awards
- Michael Dell Awards – 2 Awards
- Integrations & Deployments - 5 Awards
- Service Star - Exceeding Deliverables - 1 Award
- To celebrate and keep myself motivated, I cherish my achievements - Start Working at Dell - Stepped in as an acting manager in the manager absence and achieved 90%
- CX - Goals achieved at Every Level - 1St
- Project Success to drive delivery from 28% to 92% & Profits of 1.5Mil on hardware dispatches - Volume Rationalization Project 12% reduction in volume intake QoQ
REWARDS
I believe in delivering excellence in any job role, and to Deliver Excellence you need COMMITMENT
ACHIEVEMENTS
Certification
Lean Six Sigma Foundations
Interests
Scrum Master
Analyzing Data
Creating Dashboards
Presenting data with story telling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Scrum
11-2022
Agile Essentials
03-2021
Project Management
06-2020
Power BI Top Skills (2019)
06-2020
Lean Six Sigma Foundations
08-2018
Project Lead
Dell Techonologies
06.2016 - Current
SME
Dell Technologies
04.2013 - 06.2016
Analyst
Dell Technologies
2011.04 - 2013.06
Customer Service Representative
Wipro BPO Pvt LTD
01.2009 - 01.2011
Center Operations Manager
Regus Business Center
01.2008 - 08.2009
Bachelor of Arts - Political Sciences
Dr. B.R Ambedkar University
03.2007 - 06.2010
High School Diploma -
Vandana Junior College
03.2004 - 03.2007
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