Service Counselor
Think And Learn Pvt. Ltd. - Byju's Tuition Centre
03.2022 - Current
- Achieved designated admission targets by enrolling qualified sales leads.
- Conducted counseling sessions with students and parents to provide insights into our courses and the competitive exam landscape.
- Maintained regular interaction with students and parents to ensure a positive BYJU'S experience.
- Managed the fee structure for various programs and batches.
- Monitored class schedules to ensure the smooth running of classes.
- Collaborated with the head office to stay updated on upcoming programs, admission tests, schemes, and other offers.
- Worked closely with the academic lead to foster a strong student-teacher relationship.
- Handled assigned administrative responsibilities.
- Listened to students' concerns about academic, technical, or social problems and facilitated appropriate support.
- Organized peer counseling programs.
- Tracked and reported student performance at regular intervals.