Rahul Goswami
Mumbai
Summary
Enthusiastic RPA Developer with 2 years of experience at TCS, passionate about harnessing the power of automation to drive operational excellence. Experienced in AA360 and currently working on Power Automate Desktop. Alongside my expertise in RPA, I also have a keen interest in generative AI, exploring its potential to revolutionize various industries. Experienced in using AI for presentations and data analysis. I am committed to pushing the boundaries of innovation. Eager to discuss how my skills in RPA and interest in generative AI can contribute to transformative solutions for your organization.
Overview
3
3
years of professional experience
Work History
RPA Developer
Tata Consultancy Services
Mumbai
01.2022 - Current
- Developed and implemented RPA solutions to improve operational efficiency.
- Created and maintained automation processes for large-scale projects.
- Analyzed existing systems, identified areas of improvement, and automated manual tasks.
- Designed, tested, and deployed robotic process automation applications.
- Monitored the performance of RPA bots and resolved any issues quickly.
- Maintained documentation related to RPA implementations such as flowcharts, diagrams.
- Documented test results for each robot developed prior to deployment into production environment.
- Implemented best practices related to security, scalability, reliability when working on robotics projects.
- Integrated object-oriented design and development techniques into projects to support usability goals.
Sales and Service Engineer
Milagrow
Mumbai
08.2021 - 11.2021
- Provided technical support to customers and identified solutions to customer inquiries.
- Analyzed customer feedback to improve customer satisfaction.
- Conducted training sessions with customers on the use of products and services.
- Resolved complex issues related to product performance or compatibility problems.
- Generated reports summarizing service activity metrics.
- Managed relationships with third-party vendors providing services or products related to sales and service operations.
- Demonstrated proficiency in software applications used by the department such as CRM systems.
- Collaborated with sales team to understand customer requirements, boost product sales and provide sales support.
Education
B.Tech - Electrical Engineering
MIT World Peace University
Pune, India10-2021
SVIS & Jr. College
Mumbai, India05-2017
High School Diploma -
SVIS & Jr. College
Mumbai, India06-2015
Skills
- Automation Anywhere 360
- Power Automate Desktop
- Excel Application
- Gen AI
- Prompt Engineering Basics
- Python Programming Basics
- Macros Basics
- Continuous Deployment
- Agile Methodology
- Project Management
- Teamwork and Collaboration
- Idea Development and Brainstorming
- Problem-Solving
- Performance Improvement
- Testing and Debugging
Affiliations
- Prompt Engineering
- Reading
- Music
- Badminton
- E-sports
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Advanced (C1)
C1
Timeline
RPA Developer
Tata Consultancy Services
01.2022 - Current
Sales and Service Engineer
Milagrow
08.2021 - 11.2021
B.Tech - Electrical Engineering
MIT World Peace University
SVIS & Jr. College
High School Diploma -
SVIS & Jr. College
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