HEMA SHARMA
New Delhi
Summary
Dynamic sales professional with proven expertise in customer service and lead generation at ICICI Prudential Life Insurance. Adept at CRM management and team collaboration, consistently achieving targets and enhancing customer satisfaction. Recognized for problem-solving skills and a strong ability to drive sales through effective communication and product knowledge.
Overview
2
2
years of professional experience
Work History
Sales Associate
Navrang Garments Pvt. Ltd
09.2023 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection and provided detailed information.
- Collaborated with team members to meet daily sales goals effectively.
- Handled customer inquiries and resolved issues promptly and professionally.
- Trained new staff on sales processes and customer service techniques.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Tele Caller
ICICI Prudential Life Insurance
Rohini
- Made outbound calls to potential and existing customers to promote life insurance products.
- Provided detailed information about ICICI Prudential plans, premiums, and benefits.
- Handled customer inquiries and resolved queries regarding policies and services.
- Maintained accurate records of customer interactions and follow-up calls in the CRM system.
- Achieved daily and weekly targets for lead generation and conversions.
- Scheduled appointments for relationship managers, and passed on qualified leads.
- Followed up with prospective clients to ensure the closure of sales.
- Adhered to compliance guidelines and maintained customer confidentiality.
Tele Caller
Quatouch BPO
Naraina
- Conducted outbound calls to customers for product/service promotion, and lead generation.
- Handled inbound calls and provided accurate information to resolve customer queries.
- Maintained a high call volume while ensuring excellent customer service.
- Entered and updated customer data in the CRM system after every call.
- Followed scripts and guidelines to maintain quality and compliance.
- Met daily and monthly targets for call count and customer conversions.
- Escalated complex issues to the team leader or supervisor for timely resolution.
- Built rapport with customers to improve satisfaction and loyalty.
Hand Printing Production & Sampling
Cosmique Global
Naraina
- Assisted in manual fabric printing using block, screen, and pigment printing techniques.
- Prepared sampling materials as per client design specifications, and seasonal trends.
- Mix dyes and chemicals accurately to match the required color shades.
- Coordinated with the design team to translate artwork into print-ready samples.
- Conducted quality checks on printed fabrics to ensure consistency and finish.
- Managed the inventory of printing tools, dyes, and raw materials.
- Maintained a clean and organized workspace to ensure a smooth production flow.
- Documented sampling details, including fabric type, print technique, and color references.
- Supported the timely delivery of samples for client approvals and bulk production.
- Collaborated with the production team to scale up approved samples into bulk orders.
Tele Caller
AR Money Finance
Pitampura
- Made outbound calls to potential customers to promote financial products, like personal loans, business loans, and EMI options.
- Explained loan eligibility, interest rates, repayment terms, and documentation requirements.
- Collected and verified basic customer information for loan processing.
- Followed up with leads to ensure the timely submission of documents and application forms.
- Maintained detailed records of calls, inquiries, follow-ups, and customer status updates in the CRM system.
- Coordinated with the backend team and relationship managers for smooth loan processing.
- Resolved customer queries related to loan products and application status.
- Achieved daily and weekly targets for calls and lead conversions.
Tele Caller
Saber Financial Services
Janakpuri
- Contacted potential and existing customers to explain financial products, such as personal loans, credit cards, and insurance policies.
- Assessed customer needs and guided them toward suitable financial solutions based on eligibility.
- Captured and updated customer data accurately in internal systems and CRM platforms.
- Followed up with interested leads, and ensured timely document collection and application submission.
- Handled inbound queries and resolved issues related to loan processing, EMIs, and product features.
- Maintained call logs, daily follow-up reports, and conversion records.
- Met or exceeded daily calling targets, and monthly conversion goals.
- Ensured adherence to company policy, and RBI/financial compliance standards during customer interaction.
Education
Bachelor of Arts -
Delhi University
New Delhi11-2015
Senior Secondary -
C.B.S.E Board
New Delhi India03-2011
High School Diploma -
C.B.S.E Board
New Delhi India04-2009
Skills
- Customer service
- Sales techniques
- Lead generation
- CRM management
- Product knowledge
- Team collaboration
- Time management
- Problem solving
- Sales development
- Store opening and closing
Languages
- English
- Hindi
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge., MM/DD/YY, HEMA SHARMA
Personal Information
- Date of Birth: 07/24/91
- Marital Status: Unmarried
Father's Name
SUBHASH SHARMA
Timeline
Sales Associate
Navrang Garments Pvt. Ltd
09.2023 - Current
Tele Caller
ICICI Prudential Life Insurance
Tele Caller
Quatouch BPO
Hand Printing Production & Sampling
Cosmique Global
Tele Caller
AR Money Finance
Tele Caller
Saber Financial Services
Bachelor of Arts -
Delhi University
Senior Secondary -
C.B.S.E Board
High School Diploma -
C.B.S.E Board