Rahul Goswami

Consulted with clients to identify recruitment needs and deliver tailored solutions.

• Provided expertise in statutory compliance to ensure adherence to regulations.

My KRAs are as follows:

• Coordinated communication between physicians, staff members, patients, families, government agencies and insurance companies.
• Facilitated meetings between senior leadership team members to discuss issues related to hospital operations.
• Developed SOPs and other agreements documents.
• Recruitment of Doctors.
• Managed daily operations of the hospital, including staffing, scheduling, and resource allocation.
• Maintained track record & vacation request of employees.
• Resolved customer complaints in a timely manner while maintaining high levels of customer service.
• Facilitated necessary changes to policies or procedures to improve operations.
• Represented company professionally when engaging with public and government agencies.
• Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
• Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
• Maintained awareness of government regulations, health insurance changes and financing options.

• Supervised daily operations to ensure efficient patient care and service delivery.
• Managed budgets and resources effectively to support hospital operations.
• Maintained attendance track record and vacation request of employees.
• Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.
• Ensured compliance with all safety standards and regulations in the workplace.
• Provided guidance to subordinates regarding their job duties when necessary.
• Managed talent acquisition and general operations staffing to maintain effective service delivery and mentoring.
• Maintained positive relationships with vendors, suppliers, customers, and other stakeholders.
• Implemented cost-effective solutions to reduce overhead expenses.
• Organized daily operations, including scheduling staff shifts, managing inventory, and overseeing customer service issues.
• Coordinated with IT department to implement new technologies and systems enhancements.
• Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
• Established and maintained relationships with key stakeholders to support business objectives.
• Negotiated high-value contracts with suppliers and clients to improve cost-effectiveness.
• Monitored compliance with industry regulations and company policies to mitigate risk.
• Delegated work to staff, setting priorities and goals.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Managed daily operations ensuring compliance with healthcare regulations and standards.
• Implemented new administrative procedures to streamline hospital processes effectively.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Coached, mentored and trained team members in order to improve their job performance.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Resolved conflicts between employees by providing guidance on company policies and procedures.

• - Managed staff of 50+ team excluding doctors, including duty roster, issue management, and training. - Looked after hospital statutory compliance and other liaisoning. - Managed day-to-day operations, including business development, patient grievances handling, and patient experience management.

• Managed daily front office operations and staff scheduling.
• Coordinated patient appointments and inquiries for the healthcare facility.
• Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.
• Provided leadership by setting an example for other employees to follow.
• Worked closely with housekeeping department to ensure rooms are ready for incoming guests.
• Investigated customer complaints and took corrective action when necessary.

• Coordinated daily operations to enhance patient flow and service efficiency.
• Oversaw scheduling of staff shifts to ensure optimal coverage at all times.
• Facilitated communication between departments to enhance operational effectiveness.
• Trained new employees on operational procedures and protocols.
• Communicated with departmental leaders to identify and solve daily operations issues.
• Managed the procurement of materials needed for daily operations.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

• Registration & OPD billing.
• Admission .
• Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
• Managed communication between departments to ensure seamless patient care.
• Oversaw training sessions for new staff on hospital policies and procedures.