Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Rahul Gowda

Team Lead
Bengluru

Summary

Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
3
3
years of post-secondary education
2
2
Certifications

Work History

Team Lead

Licious
Bengaluru
11.2021 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Subject Matter Expert

Licious
Benguluru
11.2020 - 11.2021
  • Monitored and tracked user progress to identify improvement opportunities.
  • Collaborated with management to identify and prioritize new development concepts.
  • Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Trained staff on operating procedures and company services.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Customer Service Representative

Licious
Bengaluru
01.2020 - 11.2020


  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

PUC - CEBA

Sri Sai Satyanarayana College
Bengaluru
06.2015 - 05.2017

SSLC -

New Baldwin Residential High School
Bengaluru
06.2014 - 04.2015

Skills

    Team Leadership Skills

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Accomplishments

  • Documented and resolved loopholes on order modification which led to stop Internal Malpractice.
  • Supervised team of 36 staff members.
  • Managed Two different LOBS.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.


Certification

Best Team Lead

Timeline

Best Team Lead

08-2023

Performer of the month

04-2022

Team Lead

Licious
11.2021 - Current

Subject Matter Expert

Licious
11.2020 - 11.2021

Customer Service Representative

Licious
01.2020 - 11.2020

PUC - CEBA

Sri Sai Satyanarayana College
06.2015 - 05.2017

SSLC -

New Baldwin Residential High School
06.2014 - 04.2015

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Rahul GowdaTeam Lead