Rahul Gupta
Software Support Executive(Techno-Functional)
Mumbai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Software Support Executive(Techno-Functional)
ALLANA SON'S Pvt Ltd
Mumbai
07.2019 - Current
- Worked well in a team setting, providing support and guidance.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained strong leadership skills by managing projects from start to finish.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Offered assistance in implementing and developing training programs.
- Respondent to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshoot hardware, software and network issues.
- Patched software and installed new versions to eliminate security problems and protect data
- Generated reports to track performance and analyze trends.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Install and configuring new SQL servers,backup and restoration
- Deploying of websites on IIS.
- Read/Write and troubleshoot SQL queries,stored procedures ,jobs.
- Troubleshooting various issues while performing upgrade and migration.
- Communicating any upgrades,releases and enhancements to the relevant departments.
- Involved troubleshooting Application and database related issues.
- Have experience with reputed client Companies
Education
Bachelor of Science - Information Technology
Vivekanand Education Society's College
Chembur 07.2015 - 11.2018
Master of Science - Information Technology
Arunodhaya University
Arunachal Pradesh 06.2021 - 07.2022
Skills
Application Support
Technical Issues Analysis
Creating database in graphical user interface and command line
Good knowledge in database architecture
Managing tablespace, data file,control file, log file
User management : creation of user, altering user, drop user,privileges,roles,profiles
Having knowledge of Excel with Sql
Configuring archive log mode
Creation of tables, indexes, joins, views, synonyms, etc
Customer Service Support
Managing schema objects, controlling user access, using subqueries, Using function (single row and group) ,manipulating data, managing schema objects, etc
Timeline
Master of Science - Information Technology
Arunodhaya University
06.2021 - 07.2022
Software Support Executive(Techno-Functional)
ALLANA SON'S Pvt Ltd
07.2019 - Current
Bachelor of Science - Information Technology
Vivekanand Education Society's College
07.2015 - 11.2018