Rahul Gupta
New Delhi
Summary
In quest of career enhancing opportunity in the field of Logistics Management, Supply chain and Team operations with a growth oriented organization. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Hub Manager
TATA 1MG
New Delhi
12.2021 - Current
- Acting as Area manager and looking after multiple cities logistics and customer experience
- Taking care of Cold - chain deliveries in assigned cities and zones
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Gained strong leadership skills by managing projects from start to finish
- Identified issues, analyzed information and provided solutions to problems
- Design and own end- to- end the Last- mile unit costs strategy to meet targets
- Managing everything related to the last- mile delivery cycle including 3pls
- Maintain all aspects of the last- mile fleet including sourcing, contracting & required documentation
- Responsible for last- mile delivery team SLA success ratio
- Manage and improve fleet management practices, team, and cost of operation
- Manage transportation operations around inventory deployment plans to ensure flawless execution
- Liaising with multiple teams, such as Finance & Customer Service, and HO for smooth operations
- Optimize Route planning to ensure efficient delivery routs
- Manage carrier partners with meaningful and relevant metrics including On- time pickup and delivery, and other cost and quality metrics
- Working as a part of project teams to plan and implement new initiatives at Delivery
- Maximize internal customer satisfaction by prioritizing distribution orders fulfillment and modify schedules accordingly
- Solving the customer's complaint with required data
- Maintaining C-SAT, SLA, customer's issues, and other matrices defined by management
- Working with project team and product team to design new base in favor of requirements.
Senior Team Leader, Logistics
FLIPKART
New Delhi
10.2020 - 11.2021
- Responsible for managing day to day operations of Inbound and outbound segment to include picking, packing and on- time shipping of products to ensure fulfillment of Customer
- Lead, manage and mentor a large and diverse team of 350+ delivery partners and associates
- Inbound and outbound department of customer orders, Sellers Removal and stock transfers in a very fast- paced and high- volume environment
- Study the order pattern and plan the manpower for the particular week in Advance
- Utilizing the manpower to the optimum so as to run shift at more than 95% efficiency
- Achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent service by managing accurate and timely collection of data to update operations metrics daily
- Implement Loss Prevention measures and be part of investigations
- Enable timely returns of unsaleable inventory to Vendor partners
- Train associate on various subject e.g
- Working according to standards, Team building
- Implemented Mid shift report which suggest new hire deployment opportunity so every associates can hit expected target before entering Peak
- Work on new hire hires productivity improvement & create Pick school which help to new hire with the familiar of inventory layoutWorking on various new tool launches that includes physical readiness to software configurations and training
- Maintain health and safety standards within area and promote a positive health and safety culture on site
- During phase to launch in Covid 19 and had successfully ramped up Del5 to a Pantry site and achieving highest ever Diwali volumes for Outbound in the network.
Team Lead
Ninjacart
New Delhi
03.2018 - 01.2020
- Managing truck dispatches and rates for the smooth functioning of the chain
- Leads the supply chain team in executing best practices and measuring performance through agreed upon Key Performance Indicators (KPIs)
- Plans, manages, and coordinates all activities related to the sourcing and procurement of necessary materials and supplies needed to meet the changing levels of product demand
- Works with freight forwards and transportation companies to set best route and rate (reviews and approves all freight terms and agreements)
- Member of the operations staff, responsible to routinely report on department KPIs along with appropriate analysis and countermeasures where necessary
- Keep detailed records, generate reports, and develop presentations to help management understand the logistics perspective
- Managing Day- to- day Distribution Centers Operations in terms of On time Delivery
- Trained new team members by relaying information on company procedures and safety requirements
- Managed schedules, accepted time off requests and found coverage for short shifts
- Worked different stations to provide optimal coverage and meet production goals.
Hub Manager
GROFERS
New Delhi
04.2015 - 02.2018
- Meet cost, productivity, accuracy and timeliness targets
- Maintain metrics and analyze data to assess performance and implement improvements
- Ensure Hub opening & closing is done as per operational standards and requirements
- Supervise the Sorters who receive the shipments, planning as per available resources and allocating shipment for bike and van deliveries
- Planning as per available resources and allocating shipment for bike and van deliveries
- Ensure all team members are trained and are aware of operational standards
- Sorting shipment as per defined routes
- Create the Runsheet/Pickup sheet and assign daily work to WM's
- Prepare Reports; Check and revert on mails
- Execute ERP Transaction
- Prepare and share Day End reports
- Collection of cash, accounting and reconciliation with ERP
- Participate in delivering the shipment/pickup as per operational requirement to the customer when required
- Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR
- Adhering & supporting the organization into seamless adoption of new policies & process
- Track undelivered shipment in ERP and call customer to identify reasons for non- delivery
- Track wish master's performance at a real time basis to ensure all deliveries are completed as per plan
- Provide support to the Wish Masters enroute and take necessary actions
- Ensure unexplained Zero stock variance at the hubs daily
- Achievement of Key Performance Indicators of TL as per company's goal.
Education
PGDM -
Asia Pacific Institute of Management
04.2015
Skills
- Critical thinking and problem solving
- Leadership and Teamwork
- Customer experience
- Task prioritization
- Planning and Coordination
- Project Management
- Multitasking Abilities
- Cultural Awareness
Timeline
Hub Manager
TATA 1MG
12.2021 - Current
Senior Team Leader, Logistics
FLIPKART
10.2020 - 11.2021
Team Lead
Ninjacart
03.2018 - 01.2020
Hub Manager
GROFERS
04.2015 - 02.2018
PGDM -
Asia Pacific Institute of Management
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