Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Hi, I’m

Rahul Gupta

Logistics and Supply
New Delhi

Summary

In quest of career enhancing opportunity in the field of Logistics Management, Supply chain and Team operations with a growth oriented organization. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
years of professional experience

Work History

TATA 1MG, New Delhi

Hub Manager
2021.12 - Current (2 years & 7 months)

Job overview

  • Acting as Area manager and looking after multiple cities logistics and customer experience
  • Taking care of Cold - chain deliveries in assigned cities and zones
  • Assisted with day-to-day operations, working efficiently and productively with all team members
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Gained strong leadership skills by managing projects from start to finish
  • Identified issues, analyzed information and provided solutions to problems
  • Design and own end- to- end the Last- mile unit costs strategy to meet targets
  • Managing everything related to the last- mile delivery cycle including 3pls
  • Maintain all aspects of the last- mile fleet including sourcing, contracting & required documentation
  • Responsible for last- mile delivery team SLA success ratio
  • Manage and improve fleet management practices, team, and cost of operation
  • Manage transportation operations around inventory deployment plans to ensure flawless execution
  • Liaising with multiple teams, such as Finance & Customer Service, and HO for smooth operations
  • Optimize Route planning to ensure efficient delivery routs
  • Manage carrier partners with meaningful and relevant metrics including On- time pickup and delivery, and other cost and quality metrics
  • Working as a part of project teams to plan and implement new initiatives at Delivery
  • Maximize internal customer satisfaction by prioritizing distribution orders fulfillment and modify schedules accordingly
  • Solving the customer's complaint with required data
  • Maintaining C-SAT, SLA, customer's issues, and other matrices defined by management
  • Working with project team and product team to design new base in favor of requirements.

FLIPKART, New Delhi

Senior Team Leader, Logistics
2020.10 - 2021.11 (1 year & 1 month)

Job overview

  • Responsible for managing day to day operations of Inbound and outbound segment to include picking, packing and on- time shipping of products to ensure fulfillment of Customer
  • Lead, manage and mentor a large and diverse team of 350+ delivery partners and associates
  • Inbound and outbound department of customer orders, Sellers Removal and stock transfers in a very fast- paced and high- volume environment
  • Study the order pattern and plan the manpower for the particular week in Advance
  • Utilizing the manpower to the optimum so as to run shift at more than 95% efficiency
  • Achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent service by managing accurate and timely collection of data to update operations metrics daily
  • Implement Loss Prevention measures and be part of investigations
  • Enable timely returns of unsaleable inventory to Vendor partners
  • Train associate on various subject e.g
  • Working according to standards, Team building
  • Implemented Mid shift report which suggest new hire deployment opportunity so every associates can hit expected target before entering Peak
  • Work on new hire hires productivity improvement & create Pick school which help to new hire with the familiar of inventory layoutWorking on various new tool launches that includes physical readiness to software configurations and training
  • Maintain health and safety standards within area and promote a positive health and safety culture on site
  • During phase to launch in Covid 19 and had successfully ramped up Del5 to a Pantry site and achieving highest ever Diwali volumes for Outbound in the network.

Ninjacart, New Delhi

Team Lead
2018.03 - 2020.01 (1 year & 10 months)

Job overview

  • Managing truck dispatches and rates for the smooth functioning of the chain
  • Leads the supply chain team in executing best practices and measuring performance through agreed upon Key Performance Indicators (KPIs)
  • Plans, manages, and coordinates all activities related to the sourcing and procurement of necessary materials and supplies needed to meet the changing levels of product demand
  • Works with freight forwards and transportation companies to set best route and rate (reviews and approves all freight terms and agreements)
  • Member of the operations staff, responsible to routinely report on department KPIs along with appropriate analysis and countermeasures where necessary
  • Keep detailed records, generate reports, and develop presentations to help management understand the logistics perspective
  • Managing Day- to- day Distribution Centers Operations in terms of On time Delivery
  • Trained new team members by relaying information on company procedures and safety requirements
  • Managed schedules, accepted time off requests and found coverage for short shifts
  • Worked different stations to provide optimal coverage and meet production goals.

GROFERS, New Delhi

Hub Manager
2015.04 - 2018.02 (2 years & 10 months)

Job overview

  • Meet cost, productivity, accuracy and timeliness targets
  • Maintain metrics and analyze data to assess performance and implement improvements
  • Ensure Hub opening & closing is done as per operational standards and requirements
  • Planning as per available resources and allocating shipment for bike and van deliveries
  • Ensure all team members are trained and are aware of operational standards
  • Sorting shipment as per defined routes
  • Create the Run sheet/Pickup sheet and assign daily work to WM's
  • Prepare Reports; Check and revert on mails
  • Execute ERP Transaction
  • Prepare and share Day End reports
  • Collection of cash, accounting and reconciliation with ERP
  • Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR
  • Adhering & supporting the organization into seamless adoption of new policies & process
  • Track undelivered shipment in ERP and call customer to identify reasons for non- delivery
  • Track wish master's performance at a real time basis to ensure all deliveries are completed as per plan
  • Created monthly reports on hub performance metrics such as customer satisfaction scores, delivery times, and order accuracy.
  • Ensure unexplained Zero stock variance at the hubs daily
  • Monitored customer service levels to identify areas of improvement.

Education

Asia Pacific Institute of Management

PGDM
04.2015

University Overview

Skills

  • Critical thinking and problem solving
  • Leadership and Teamwork
  • Customer experience
  • Task prioritization
  • Project Management
  • Multitasking Abilities
  • Cultural Awareness
  • Logistics Management
  • Budget Preparation
  • Task Prioritization
  • Process Improvement

Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Timeline

Hub Manager
TATA 1MG
2021.12 - Current (2 years & 7 months)
Senior Team Leader, Logistics
FLIPKART
2020.10 - 2021.11 (1 year & 1 month)
Team Lead
Ninjacart
2018.03 - 2020.01 (1 year & 10 months)
Hub Manager
GROFERS
2015.04 - 2018.02 (2 years & 10 months)
Asia Pacific Institute of Management
PGDM
Rahul GuptaLogistics and Supply