Rahul Gupta
Hyderabad
Summary
Results-oriented professional with over 18 years of experience in Renewable Energies and Global Wholesale Banking, demonstrating expertise in Project Management and Operational Excellence. Proven track record in developing Business Operating Models and implementing innovative solutions that drive efficiency and productivity across diverse teams. Skilled in strategic planning and operational improvement, adept at managing complex projects with multiple stakeholders. A goal-driven leader committed to fostering collaborative environments while ensuring high standards of quality.
Overview
22
22
years of professional experience
1
1
Certification
Work History
India Operations & Software Services Lead, Executive Team
UNIRAC Solar India Services LLP
01.2024 - Current
- Develop and implement the strategic vision and direction for the solar planset design engineering & software services in India
- Lead, mentor, and develop a high-performing team of professionals in the design and operations departments across 2 strategic delivery sites
- Develop and manage the budget for India operations, ensuring cost control and financial efficiency
- Establish performance standards for the India team, define metrics and KPIs with a strong focus on customer retention
- Lead long term change management and strategic planning through execution of Automation & Continuous Improvement Initiatives
Vice President: Global Banking Operations, Treasury Fulfillment & Servicing, Product Delivery Operations
Bank of America (BA Continuum India Pvt. Ltd.)
09.2021 - 01.2024
- Delivery Leader, Global Business Services India office Signature Authority Management & Treasury Product Implementation QA teams
- Leading the Treasury Fulfillment & Servicing, Client Billing & Account Reconcilement Operations (~100 FTE) for Global Banking (North America, APAC & EMEA)
- Successfully manage check exception review & release for Large Corporate and Business Banking clients (~4.7 Billion USD/month), responsible for seamless disbursements
- Manage & deploy large scale digital transformation and client delivery rebuilding efforts through implementation of cutting-edge digital solutions on client on-boarding, workflow & document management
- Lead gap management projects on billing leakages across Global Billing functions (~5-10 MM USD)
- Risk management expertise towards identifying and remediating potential operations audit issues
- Lead system automations & delivery forecast tool build outs
Vice President: Global Banking Operations, Treasury Servicing
Bank of America (BA Continuum India Pvt. Ltd.)
01.2020 - 09.2021
- Lead the Global Banking Operations Treasury Servicing functions managing multi-million-dollar clients within the Wholesale Banking portfolio across Americas
- Business unit management in conjunction with Client Managers & Dedicated Service Directors across the US landscape
- Successfully lead a strong team of ~75 FTEs and 3 Operations Managers catering to 400+ client query types for 50+ Treasury Products
- Co-lead for Bank of America’s employee strategy pillars on Diversity & Inclusion, Manager Effectiveness & Building Better Leaders
Vice President: Strategic Initiatives, Business Intelligence & Market Research
Bank of America (BA Continuum India Pvt. Ltd.)
01.2015 - 12.2019
- Lead and drive large scale 'Strategic Initiatives' for the organization with high impact and critical execution timelines
- Develop location strategy mix for new Delivery Center set-up in India’s first Smart City
- Build & Operate 'Contemporary & Influential' transformation solutions for the organization inclusive of technology solutions, tool model designing and process deployment providing business answers
- Panel member on 'Brand Building' and 'Future Ready Skills & Talent' advisory for the organization
- Responsible for idea generation, feasibility testing, rollout and execution
- Lead 'High Impact' value add projects with respect to Strategy deployment within the organization viz
- Artificial Intelligence enabled candidate selection for Shared Technology Services
- Lead the Research and Analytics capability for Enterprise Support Function work streams empowering them with key information and strategic insights to deliver focused solutions
- Talent landscape mapping providing insights on complex and niche Operations & Technology skills to enable effective talent acquisition
- Support senior leadership induction for critical Technology and Operations business verticals in conjunction with Delivery Leads
- Talent Database management comprising skills data warehouse and SharePoint management
- Procure, analyze and share best practices, whitepapers, market reports thereby providing competitive advantage to the organization
Senior Manager & Others
Bank of America (BA Continuum India Pvt. Ltd.)
03.2006 - 12.2014
- Led service delivery for the Global Wholesale Banking Treasury Services function (Rapid Response, Research & Resolution Services, Quality Monitoring, Commercial Cards) for US/APAC/EMEA geographies
- Transitioned APAC and EMEA resolution services business to strategic India delivery centers
- Deliver end to end globally resilient operations model for Large Corporate and Global Commercial Banking clients
- Led Global delivery efforts for business optimization in line with enterprise program 'New BAC' and delivered targeted efficiencies leading to high dollar value cost saves
- Focus on Enterprise Risk issues including self-identification and closure: Successfully lead & closed audit issue on Non-Standard Transaction processing in Treasury Servicing
- Multiple corporate and regulatory audits concluded with no issues and satisfactory rating
- Oversee introduction and induction of new technology systems within the business to enhance ease of access, use and delivery for transaction processing
- Deploy Service Online (SOL) work streams within the Client Servicing businesses across India delivery centers and ensure step by step program maturity as per designated project plan
- Led Strategic Business Transformation Projects: Bullet Train & Business Optimization
- Successfully executed PAN India Career Fair for employees thus providing them with detailed insights into opportunities available within the wholesale banking vertical
Management Trainee
Day Care Center
01.2003 - 01.2006
- Responsible for building and executing Customer relationship with the requisite clients
- Provide administrative support, track performance, maintain inventory records and expense management
- Monitor actual performance against business targets, devise improvement strategies for business promotion
- Work in partnership with other management team members to ascertain and execute healthcare support program
- Business expansion, Market Research, Associate Performance Management, On time target deliverance
Education
POSTGRADUATE Certification - CERTIFICATE IN ENTERPRISE MANAGEMENT, Management Studies
Indian institute of technology
01.2005
Bachelor of science (honours) - University Graduate in Chemical Sciences
delhi university
01.2003
Skills
- Wholesale Banking
- Treasury Management
- Renewable Energies
- Strategic Planning
- Global Transitions
- Portfolio Management
- Digital Transformation
- Promote Collaboration
- Champion Change
- Learn & Adapt
- Business Excellence
- Market Research
- Business Intelligence
- Business & HR Analytics
- Predictive Analytics
- Business Continuity
- Risk Management
- Talent Acquisition
Personal Information
- Date of Birth: 07/05/83
- Marital Status: Married
- Visa Status: B1-B2 US Visa (till 2027)
Certification
- Six Sigma Green Belt
- Data Science Foundation
- IBM Big Data Foundation
- IBM Hadoop Foundation
- IBM Watson Analytics
- Google Analytics
- Web Applications
Languages
- English, Full professional proficiency
- Hindi, Full professional proficiency
- Bengali, Native or Bilingual proficiency
Profile Summary
More than 18 years of experience in Renewable Energies, Global Wholesale Banking, Project Management, Operational Excellence, Enterprise Support Function Human Resources & Strategic Market Research., Capability Building, Build strong, capable and self-reliant Engineering & Software teams for Solar Project Plans on Residential & Commercial spaces across US geographies., Operations Management, India Operations & Software Services Leader for UNIRAC Solar India Services LLP, managing a team of ~150 FTEs across strategic delivery centers., Change Management, Manage Solar Project Design Operations & Permitting Services Automation initiative in collaboration with Software Team., Team Management, Lead teams across strategic delivery centers managing overall operations and client servicing.
Professional Recognitions
Bank of America, Global Recognition, Diamond Award, Spirit Medallion, Peer to Peer Award
Timeline
India Operations & Software Services Lead, Executive Team
UNIRAC Solar India Services LLP
01.2024 - Current
Vice President: Global Banking Operations, Treasury Fulfillment & Servicing, Product Delivery Operations
Bank of America (BA Continuum India Pvt. Ltd.)
09.2021 - 01.2024
Vice President: Global Banking Operations, Treasury Servicing
Bank of America (BA Continuum India Pvt. Ltd.)
01.2020 - 09.2021
Vice President: Strategic Initiatives, Business Intelligence & Market Research
Bank of America (BA Continuum India Pvt. Ltd.)
01.2015 - 12.2019
Senior Manager & Others
Bank of America (BA Continuum India Pvt. Ltd.)
03.2006 - 12.2014
Management Trainee
Day Care Center
01.2003 - 01.2006
- Six Sigma Green Belt
- Data Science Foundation
- IBM Big Data Foundation
- IBM Hadoop Foundation
- IBM Watson Analytics
- Google Analytics
- Web Applications
POSTGRADUATE Certification - CERTIFICATE IN ENTERPRISE MANAGEMENT, Management Studies
Indian institute of technology
Bachelor of science (honours) - University Graduate in Chemical Sciences
delhi university
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