Rahul Gupta
Bengaluru
Summary
KYC Specialist with expertise in customer due diligence and fraud detection. Maintains high standards of accuracy and compliance while enhancing customer trust. Strong analytical skills support regulatory requirements and improve operational efficiency.
Overview
7
7
years of professional experience
Work History
KYC Specialist
ANZ Support Services India Pvt Ltd
Bangaluru
08.2023 - 07.2024
- Conducted customer due diligence to verify identities and assess risks.
- Collaborated with cross-functional teams to resolve KYC inquiries efficiently.
- Maintained accurate records of client interactions and KYC processes.
- Monitored email queues, delivering timely responses to customer requests.
- Reviewed identity documents, ensuring compliance with KYC regulations.
- Provided training and support to new team members on KYC policies.
- Advised clients on compliance with KYC laws and regulations.
- Responded promptly to queries from stakeholders regarding KYC issues.
Fraud Specialist I
JP Morgan Chase & Co,
Bengaluru
04.2022 - 06.2023
- Analyzed check transactions, preventing potential fraud incidents through detailed monitoring.
- Processed identity theft claims with thorough documentation for accurate record-keeping.
- Assisted customers via live calls, addressing inquiries and filing claims promptly.
- Shared timely updates on filed claims to improve customer communication.
- Trained new staff members, ensuring effective performance in fraud prevention tasks.
Fraud Specialist I
JP Morgan Chase & Co
Bengaluru
06.2019 - 02.2021
- Managed customer calls while fulfilling claims related to debit card transactions.
- Maintained accurate records of claims activities to ensure compliance and precision.
- Addressed customer complaints and inquiries with professionalism and empathy.
- Educated customers on bank policies and procedures to enhance understanding.
- Provided updates and detailed information on processed claims to keep customers informed.
Customer Service Client Specialist
West Unified Communication,
Bangalore
11.2017 - 02.2019
- Developed user profiles to enhance access to audio and web services.
- Promoted features that increased conference call quality.
- Addressed customer inquiries through live calls and emails.
- Updated customer accounts according to specific requests.
Education
Bachelor of Arts - English
Rabindranath Tagore University
Bhopal06-2020
High School Diploma -
Higher Secondary School Examination
Jammu06-2008
Skills
- Customer due diligence and identity verification
- Regulatory compliance
- Fraud detection and risk assessment
- Attention to detail
- Customer relationship management
- Document verification
- Quick learner
- Communication skills
- Time management
- Critical thinking and problem solving
- Multitasking
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Timeline
KYC Specialist
ANZ Support Services India Pvt Ltd
08.2023 - 07.2024
Fraud Specialist I
JP Morgan Chase & Co,
04.2022 - 06.2023
Fraud Specialist I
JP Morgan Chase & Co
06.2019 - 02.2021
Customer Service Client Specialist
West Unified Communication,
11.2017 - 02.2019
Bachelor of Arts - English
Rabindranath Tagore University
High School Diploma -
Higher Secondary School Examination