Rahul Gupta
BN 14, 704, Sudama Regency, Shil Road, Diva East, Diva, Thane, Maharashtra
Summary
Experienced Package Consultant and Senior Technical Associate with over 8 years in payment processing systems. Specializes in enhancing transaction efficiency, technical troubleshooting, and incident response coordination. Skilled in optimizing operations through data analysis and improving customer service.
Overview
9
9
years of professional experience
Work History
Package Consultant- FastCollect (Team Lead)
IBM India Pvt Ltd : Indusind Bank Project
Mumbai
07.2024 - Current
- Working at "Indusind Bank" ATM Switch Center, managing HP Nonstop Tandem Server System and BASE-24 (SWITCH), the world’s most powerful ATM transaction switch from ACI.
- Supporting ATM network by monitoring and maintaining transaction processing efficiency.
- Monitored ATM, POS, and ECOM transactions on TANDEM, analyzing and resolving failed transactions promptly.
- Providing Solution of Customers Debit card related technical issue through Ticketing tool like "CRMnext" and "BMC Helix."
- Used M2P ACS application For Debit Card Ecom transaction monitoring and report purpose.
- Indie (M2P) Debit card transaction monitoring by help of M2P Grafana Dashboard and fetching the report as well.
- Monitored ATM connectivity, SAF, GSS extractors, replicators, and network status.
- Configured ATM IPs, Switch IPs, ports, and provided downloads to ATMs.
- Deletion and Addition of ATMs as per request from BANK/customer.
- Provided real-time support for branch and vendor ATM-related issues via calls and emails.
- Participated in BASE24 DR Drill, ensuring synchronization between Production and DR environments.
- Performed pre-checks, backup of config files, object files, SPROUTE, Station and Process before DR drill execution.
- Conducted log analysis and system health checks, proactively identifying and reporting potential issues.
- Monitored disk space utilization and CPU performance to ensure smooth operations.
- ATM link monitoring, and disk space monitoring.
- Ensured adherence to bank security policies and compliance standards for transaction monitoring.
- Prepared end-of-day reports for ATM, POS, and ECOM transactions, ensuring accuracy and compliance.
- System Monitoring and ensuring maximum uptime of the system using EMS.
- Bug Identifications on BASE24 tandem and Escalation of same to Development Team.
- Coordinating with interchange like Rupay/VISA/Master Card/M2P to escalate on priority basis if any decline transaction observed.
- Executed requests from the bank to add BIN numbers.
- Executed bank requests for CAF refresh operations.
- Conducted IPF refresh based on requests from the bank.
- Created reports with ENFORM to meet bank specifications.
- Enabled audits and conducted detailed analysis.
- Creating Macros for the report generation.
Senior Technical Associate
FSS (Financial Software & Systems (P) Ltd.)
Mumbai
04.2022 - 06.2026
- Configuration of ATMs in Base24. Changes in Base24 like IP change, Port changes, DH Change, Address Change, Algorithm changes and updating Final Checksum.
- Troubleshot ATM issues via call and email, ensuring timely resolution to minimize downtime.
- Monitored ATM, POS, ECOM transactions on TANDEM, analyzed failed transactions, and resolved issues promptly to enhance transaction reliability.
- Resolved issues with replicators and extractors during system outages.
- Coordinating with interchange like Rupay/VISA/Master Card/NFS to escalate on a priority basis if any decline transaction observed.
- Identified bugs on BASE24 tandem and escalated to development team for swift resolution.
- System Monitoring and ensuring maximum uptime of the system using EMS.
- Deletion and Addition of ATMs as per request from BANK/customer.
- BIN Addition as per request from Bank.
- CAF Refresh as per request from Bank.
- IPF refresh as per request from Bank.
- Generated reports using ENFORM to meet bank requirements.
- Client: Indusind Bank.
Technical Associate
FSS (Financial Software & Systems (P) Ltd.)
12.2021 - 04.2022
- Configuration of ATMs in Base24. Changes in Base24 like IP change, Port changes, DH Change, Address Change, Algorithm changes and updating Final Checksum.
- Troubleshooting issues related to ATM on call & Mail.
- Co-Ordinating with interchange like Rupay/VISA/Master Card/NFS to escalate on priority basis if any decline transaction observed.
- Solve Issues if any Replicators and Extractors goes Abend.
- Deletion and Addition of ATMs as per request from BANK/customer.
- Continuously monitoring the ATM, POS, ECOM Transactions on TANDEM and analyzing the failed transactions and resolving them as soon as possible.
- Bug Identifications on BASE24 tendem and Escalation of same to Development Team.
- System Monitoring and ensuring maximum uptime of system using EMS, NCS.
- CAF Refresh on daily basis as per request from Bank.
- Client: Union Bank of India.
System Engineer
Orien Edutech Pvt. Ltd.
10.2020 - 05.2021
- OS Deployment/ Image Deployment of Windows7, Windows8.1, Windows10. Linux.
- Troubleshot network issues to restore connectivity and ensure reliable communication.
- Configuration of network technology.
- Installation & Configuration of Laptops & Desktops.
- Update of Firmware and BIOS.
- Creating and resizing the Partition Pre-installed windows.
- Migrated data between systems to ensure continuity and accessibility.
- Configured mailing software platforms, including MS Outlook, Windows Live Mail, and Thunderbird, to enhance user accessibility to email services.
- Installed and updated antivirus software to protect systems from security threats.
- Printer Installation and trouble-shooting.
Field Support Engineer
CMS IT Services Pvt Ltd.
10.2017 - 08.2020
- OS Deployment/ Image Deployment of Windows7, Windows8.1, Windows10.
- Installation & Configuration of Laptops & Desktops.
- Troubleshooting the network.
- Configuration of network technology.
- Update of Firmware and BIOS.
- Executed data migration to facilitate seamless information transfer between systems.
- Creating and resizing the Partition Pre-installed windows.
- Installed and updated antivirus software to safeguard systems against malware threats.
- Configured mailing software platforms including MS Outlook, Windows Live Mail, and Thunderbird to enhance communication efficiency.
- Installed various types of printers based on client specifications.
- Installation of all type scanners as demand of client.
- Hardware support of Acer desktop, laptop that's in warranty.
- Hardware and software support of Kodak scanners whose in warranty.
Education
BCA -
Sikohabad University
01-2021
Diploma in IT -
Board of Technical Education of Uttar Pradesh
01-2017
Intermediate -
Board of High School and Intermediate Education Uttar Pradesh
01-2013
High School -
Board of High School and Intermediate Education Uttar Pradesh
01-2011
Skills
- Payment processing systems
- Transaction analysis
- Compliance adherence
- Project leadership
- Project implementation- Support
- Business process automation
- System integration
- Data analysis tools
- Data visualization
- Technical troubleshooting
- Problem solving
- Customer relationship management
- Incident response coordination
Personal Information
- Date of Birth: 05/03/96
- Gender: Male
- Marital Status: Single
Languages
- Hindi
- English
- Hindi
Personal Qualifications
- BCA, Sikohabad University, 05/21, 69%
- Diploma in IT (3 years), Board of Technical Education of Uttar Pradesh, 05/17, 69.48%
- Intermediate, Board of High School and Intermediate Education Uttar Pradesh, 05/13, 70.8%
- High School, Board of High School and Intermediate Education Uttar Pradesh, 05/11, 71%
Accomplishments
- Runner- Up in State level Badminton Tournament
Timeline
Package Consultant- FastCollect (Team Lead)
IBM India Pvt Ltd : Indusind Bank Project
07.2024 - Current
Senior Technical Associate
FSS (Financial Software & Systems (P) Ltd.)
04.2022 - 06.2026
Technical Associate
FSS (Financial Software & Systems (P) Ltd.)
12.2021 - 04.2022
System Engineer
Orien Edutech Pvt. Ltd.
10.2020 - 05.2021
Field Support Engineer
CMS IT Services Pvt Ltd.
10.2017 - 08.2020
BCA -
Sikohabad University
Diploma in IT -
Board of Technical Education of Uttar Pradesh
Intermediate -
Board of High School and Intermediate Education Uttar Pradesh
High School -
Board of High School and Intermediate Education Uttar Pradesh