Rahul Hela
Gurgaon,HR
Summary
Diligent Order Management Specialist with 7+ years of order management experience from order placement through final customer payment. Excels in high-volume atmospheres requiring multitasking skills and commitment to customer satisfaction. Showcases attention to detail and responds to shifting priorities across broad range of order fulfillment tasks to drive operational efficiencies. Experienced in end-to-end order management, vendor management, procurement and bridging gap in order to streamline process.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Order Management Specialist
Keysight Technologies
Gurgaon, HR
07.2019 - Current
- Liaison with IT department to enhance Order Creation
- Taking weekly calls with customer for any issues related to Order Booking and Order Delivery
- Creating Quotations for Customer in Sales Force CPQ.
- Booking orders in Oracle and tracking Order delivery.
- Maintain and develop various Operational and revenue metrics Dashboards and executive summary for clear vision and publish to US team
- Design Pareto Analysis, Root cause analysis, Volume Forecasting & reports
- Developed different models and analysis in order processing lifecycle from order creation to delivery
- Taking Weekly calls and sending out Month end Reports
- To conduct RCA and calibration exercises periodically in order to be compliant in terms of Quality in operation
- Tracking Inventory in order to meet bulk orders.
- Processed and submitted 102 orders for Prime Customers daily and expedited delivery to maintain customer satisfaction.
SENIOR ANALYST
Accenture
04.2018 - 07.2019
- Managing Vendor Master Data and creation/Modification of Vendors in SAP
- Looking Vendor Master Requests Globally
- Audit of Vendor creation and Modification done in SAP
- Taking weekly calls with customer to resolve critical requests
- Certified in Foxtrot Regulation under US Law
- Implementing and running various controls in process to ensure smooth functioning and potential operational risks are mitigated.
- Conducted in-depth competitor analysis to identify opportunities for growth and expansion within industry landscape
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates
PROCESS ASSOCIATE
GENPACT
01.2017 - 04.2018
- Collaborate with Clients/requestors on missing documents or any additional information
- Expedite and Emergency Orders and follow up with clients/requestors
- Real time adherence done ensuring SLA meeting.
- Resolving Issues with Invoice which stuck in Error Queue
- Audit of Atlas Invoice Processed by team members.
Education
B.Com (H) in Accounting and Finance - Accounting
Goenka College of Commerce & Business Administration
Kolkata, WB01.2015
Class XII -
ICSE
Asansol, WB01.2012
Class X -
ICSE
Asansol, WB01.2010
Skills
- SAP
- MS Power point
- MS Excel
- Oracle
- Sales Force
- Service Now
- Invoicing and Billing
- ERP Systems
- Order process management
- Order Fulfillment
Certification
LEAN SIX SIGMA YELLOW BELT
Disclaimer
I hereby declare that all the information contained in this resume is in accordance with facts or truths to my knowledge. I take full responsibility for the correctness of the said information.
Timeline
Order Management Specialist
Keysight Technologies
07.2019 - Current
SENIOR ANALYST
Accenture
04.2018 - 07.2019
PROCESS ASSOCIATE
GENPACT
01.2017 - 04.2018
B.Com (H) in Accounting and Finance - Accounting
Goenka College of Commerce & Business Administration
Class XII -
ICSE
Class X -
ICSE
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