Rahul Hela
Burdwan
Summary
Competent and diligent professional with 10+ years of highly organized Order Fulfillment Coordinator with broad experience in overseeing inventory, processing orders, and coordinating deliveries. Known for accuracy, efficiency, and thorough understanding of logistics and supply chain management. Strengths include problem-solving abilities, strong communication skills, and ability to manage multiple competing priorities with ease. Made significant contributions to streamlining processes in previous roles which resulted in improved customer satisfaction rates.
Overview
9
9
years of professional experience
Work History
Customer Service Representative/Customer Advocate
Vistance Networks
Gurugram
07.2024 - Current
- Provided exceptional customer support through various communication channels.
- Resolved customer inquiries and issues efficiently to enhance satisfaction.
- Collaborated with team members to improve service delivery processes.
- Managed customer accounts and maintained accurate records in the system.
- Coordinated order processing and fulfillment activities for timely delivery.
- Communicated with suppliers to confirm product availability and shipping details.
- Collaborated with logistics teams to optimize shipping schedules and routes.
- Trained new staff on order management systems and warehouse procedures.
- Resolved order discrepancies through effective problem-solving techniques.
- Implemented process improvements to enhance efficiency in order fulfillment operations.
- Created detailed reports for management summarizing order fulfillment activities and trends.
- Conducted regular audits of shipped items against original purchase orders to detect discrepancies.
- Collaborated with other departments such as accounting and sales to ensure proper communication between stakeholders.
- Processed orders from customers via phone, email or fax in accordance with established procedures.
- Participated in monthly meetings with senior management to review performance metrics related to order fulfillment operations.
- Tracked shipments using third-party logistics systems to ensure on-time delivery of products.
Order Management Expert
Keysight Technologies Intl. India PVT.LTD
Gurugram
07.2019 - 07.2024
- Creating Quotations for the Customer in Sales Force.
- Booking orders in Oracle.
- Taking Weekly calls and sending out Month end Reports.
- Preparing Audit Report and the Day End Report of Order management.
- Handling team and giving training to new Peers.
Transaction Associate
ACCENTURE INDIA PVT LTD
Gurugram
04.2018 - 07.2019
- Managing Vendor Master Data and creation/Modification of Vendors in SAP.
- Complete Customer requests for set up of new suppliers including providing Applicable information
- Looking Vendor Master Requests Globally.
- Real time adherence done ensuring the SLA meeting
- Preparing Audit Report and the Day End Report of VMD Requests.
- Audit of Vendor creation and Modification done in SAP.
- Taking weekly calls with the customer to resolve critical requests.
- Certified in Foxtrot Regulation under US Law.
Process Associate
Genpact India
Kolkata
01.2017 - 04.2018
- Collaborate with Clients/requestors on missing documents or any additional information or any questions
- Complete Customer requests for set up of new suppliers including providing Applicable information
- Expedite and Emergency Orders and follow up with clients/requestors
- Real time adherence done ensuring the SLA meeting
- Resolving Issues with Invoice which stuck in Error Queue.
- Audit of Atlas Invoice Processed by team members.
Education
Class 10th -
De Nobili School Mugma
Class 12th -
De Nobili School Mugma
B.Com - Business Accountancy
GOENKA COLLEGE OF COMMERCE & B.A
Skills
- Analytical skills
- Logical skills
- MS Office
- Excel
Key Skills And Achievements
- Good Analytical and Logical skills
- Basic Knowledge of MS Office and Excel
- Awarded 'Achieving Continuous Excellence' in 06/2017.
- Awarded for maintain TAT and Accuracy in 07/2018.
- Awarded for completing VMD requests within SLA in year end.
Languages
- Hindi
- Bengali
- English
- Hindi
- Bengali
Disclaimer
I hereby declare that the information given above is true to my knowledge and belief.
Technology Summary
- SAP
- LOTUS NOTES
- SERVICE NOW
- Oracle
- Sales Force
- MS Office(Word, Excel, PowerPoint)
- Tally 7.2
Personal Information
- Father's Name: Rajesh Hela
- Date of Birth: 07/02/93
- Nationality: Indian
- Marital Status: Single
Timeline
Customer Service Representative/Customer Advocate
Vistance Networks
07.2024 - Current
Order Management Expert
Keysight Technologies Intl. India PVT.LTD
07.2019 - 07.2024
Transaction Associate
ACCENTURE INDIA PVT LTD
04.2018 - 07.2019
Process Associate
Genpact India
01.2017 - 04.2018
Class 10th -
De Nobili School Mugma
Class 12th -
De Nobili School Mugma
B.Com - Business Accountancy
GOENKA COLLEGE OF COMMERCE & B.A