Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
9
9
years of professional experience
Work History
Associate Assistant Manager
General Mills India pvt ltd
Mumbai
12.2023 - Current
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Evaluated individual and team business performance and identified opportunities for improvement.
Monitored team performance and provided feedback on a daily basis.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Submitted CI idea of Automation which helped in reducing manual intervention and saved ~600 hours annually.
Ensuring failed/Stuck payment processed within timelines.
Interacting with client through email/calls – Reporting/Issues/Queries etc.
Conducting Annual Appraisals
Conducting Interviews for IJP and external resources
Updating customer profiles on a weekly basis.
Senior Executive - A/R & Trade
General Mills India Pvt. Ltd.
Powai
03.2022 - 11.2023
Processing the customer's service claims invoices.
Reconcile invoices received from General Mills customers to the corresponding plans, and update the information to reflect actual performance, to either issue a check to a customer or clear a deduction on the accounts trial balance.
Gained in-depth knowledge of customer details, as well as a comprehensive understanding of GMI products and group.
Maintaining an accurate and current accounts receivable trial balance.
Maintaining customer profiles and documenting customer-specific behavior that requires nonstandard handling.
Expertise in utilizing customer-specific websites for sourcing customer support documentation.
Provide assistance to team members in resolving issues related to customer invoices, deductions, and payments.
Training new joiners on process and conducting their OJT Audits
Preparing Plan of action for whole team w-o-w Basis
Senior Accounts and Finance Executive
Corient Business Solution Pvt Ltd
Vikhroli
03.2019 - 12.2021
Preparations of the monthly forecasted cash flow and sending it to the client.
Performing balance sheet reconciliation, bank reconciliation, intercompany reconciliation, and supplier statement reconciliation.
Reviewing quarterly VAT, paying VAT, and corporation tax manually if DD is not set up.
Posting payroll entries and month-end journal entries for accruals and pre-payments.
Preparing monthly management accounts, which include the balance sheet, profit and loss, accounts payable, and accounts receivable schedule.
Making Bacs and manual payments to suppliers before the due date.
Processing purchase and sales invoices in different software, such as Xero, Dext, Hubdoc, SAP, QuickBooks, and Blockman.
Coordinating with clients on email and requesting the missing data as and when required
Updating new supplier details as and when required
Handling clients Mailbox and a team of 3 to 4 Members
Excellence award in June 2020 for Helping team members and Alertness in saving clients' money from Fraud
Customer Service Associates - Verizon telecom
Accenture Solutions Pvt Ltd.
Airoli
10.2018 - 02.2019
Solving the queries of Customers on chat
Working in adherence to the company policies and norms
Effectively coordinating work processes with internal departments of the Organization
Checking and resolving the queries of Team Members
Performing other duties and tasks required for the smooth functioning of the process
Changing the Bill plan for customers if they require it
Cancellation of order for the customer
Customer Service Coordinator - Rate Agreements Team
Hapag Lloyd Global Services Ltd.
Thane
12.2015 - 05.2018
Rate agreements for all regions of the United States of America
Adding routes and free time in contracts as per the customer requirements.
Coordinating with area offices in regard to any urgent or preferred contracts
Effectively coordinating work processes with internal departments of the Organization
Creating upload sheets for adding routes in contracts.
Auditing the contracts
Training and mentoring new team members.
Checking and resolving the queries of team members.
Customer Service Representative and Assistant Manager at The Pep Boys, Manny, Moe & JackCustomer Service Representative and Assistant Manager at The Pep Boys, Manny, Moe & Jack