Rahul Iyer

• Managed customers’ overall migration process.
• Collaborated with Project Managers, Product Managers, Implementation Managers, and Customer Support Managers regarding parameters of client projects.
• Performed requirements analysis.
• Performed user acceptance testing.
• Organized system operating procedures, strengthening controls, system maintenance and enhanced overall system performance.
• Manage incidents and network performance within SLA's and KPI's.
• Performed troubleshoot on system and supported them in resolving the issue.
• Analyzing data, identifying, and fixing issues by executing appropriate actions.

• Assessed, defined, documented scope of projects and responsible for configuring overall system requirements.
• Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
• Organized system operating procedures, strengthening controls, system maintenance and enhanced overall system performance.
• Supported developers by creating system models, specifications, and requirements.
• Developed flowcharts and diagrams to describe and lay out logical operational steps.
• Actively Participated in internal and external Project presentations.
• Collaborated with Project Managers, Product Managers, Implementation Managers and Customer Support Managers regarding parameters of client projects.
• Track and proactively follow up on various deadlines assigned to the various team members.
• Actively monitoring and driving team performance, including throughput and quality as per defined company’s metrics.
• Perform systems, storage and network analysis for usage monitoring and capacity trending.
• Coordinated with the customers and ensured that issues are getting resolved with the timeframe.
• Performed troubleshoot on system and supported them in resolving the issue.
• Monitor the ticket queue for incoming tickets. Update and ensure OTRS tickets are complete and accurate.
• Timing doing quality checks on the system configurations.