Rahul Iyer
Summary
Strategic senior IT leader with 20 years of experience driving business growth, sales, and financial performance. Adept in people leadership, product management, revenue growth, and delivering high-impact solutions. Expertise in strategic planning, cloud transformation, AI, cybersecurity, and managed services. Proven track record of leading cross-functional teams, managing large-scale IT operations, and optimizing resources to enhance service delivery.
Overview
20
20
years of professional experience
4
4
Certifications
Work History
Sr. Manager - Professional Services
Dell Technologies
04.2021 - Current
- Head of India Delivery Services for a Large Enterprise Customer (Team Size: ~100)
- Responsible for IT Service Delivery, People Leadership, Product Management ,Business Strategy, Growth, P&L, and Customer Relationships
- Implemented a cost-effective Hybrid Cloud service (VMware, AWS & Azure), cutting operational costs by 25%, ensuring 99.9% uptime, and achieving a 3x ROI through automation and resource optimization for the customer
- Migrated ~50% of legacy workloads to cloud achieving 30% OPEX cost savings YOY to maintain these workloads
- Implemented serverless, auto-scaling, and containerized solutions, accelerating deployments by 70% and enhancing scalability by 60%
- Improved application response times by 70%, reduced security incidents by 40%, and ensured 100% compliance with ISO 27001 & NIST
- Deployed a 500 TB on-premise storage & backup with 99.9% success rate, reducing data retrieval times by 40%
- Developed scalable data pipelines using Apache Spark and Apache Kafka, reducing data ingestion time and increasing accuracy, supporting advanced analytics and AI capabilities for the customer
- Boosted customer satisfaction from 85% to 95% by leveraging AI-driven automation, proactive feedback loops, and faster support response times
- Improved Net Promoter Score (NPS) from 45 to 70 by implementing customer feedback initiatives, enhancing service quality, and optimizing support response times
- Established a PMO, ensuring 95% on-time project delivery, completing 25 more projects annually
- Expanded managed services in AI, data engineering, and HPC, generating an additional $5 million in annual revenue
- Drove a 15% revenue increase YoY through strategic pricing service expansion, and cost optimizations
- Increased gross margin by 5% through strategic vendor negotiations, workforce optimization & automation gained efficiencies
- Increased recurring revenue by 20% YoY, driven by a 30% expansion in managed services contracts, a 25% increase in long-term customer renewals, and enhanced automation that reduced operational costs by 15%
- Maintained SLA compliance at~ 95%, internal SLO's at ~99%, and meeting ~95% of all OKR's exceeding industry benchmarks
- Increased employee engagement scores by 25% and reduced turnover by 30% through structured career development programs, mentorship initiatives, and targeted retention strategies
- Reduced employee turnover, increased internal mobility by 30%, and cut onboarding time by 50%
IT Manager
The Boeing Company
07.2016 - 04.2021
- Led Cloud Services & Strategy for Enterprise IT (Team Size: 15), driving cloud adoption and IT modernization
- Launched Multi Cloud-based Service-as-a-Product, increasing cloud adoption by 40% in year one
- Migrated 50+ applications to multi-cloud (AWS, Azure, GCP), reducing deployment times, cutting infrastructure costs increasing application availability to 99.9%
- Designed secure architectures, reducing security incidents, strengthening IAM policies, and implementing end-to-end encryption, zero-trust frameworks, and continuous security monitoring to ensure data protection and regulatory compliance
- Implemented 24x7x365 Cloud Operations, reducing incident response time by 30%
- Consolidated data centers, saving $500K annually and improving energy efficiency
- Partnered with a service provider to launch a subscription-based HPC service, increasing compute capacity by 80%
Sr. Technical Program Manager
Broadcom
08.2010 - 06.2016
- Manage IT projects in collaboration with semiconductor design teams, fabrication teams and customers like Apple, Nokia, and Huawei
- Deployed scalable high-performance computing and storage infrastructure, reducing development cycles by ~25%
- Led M&A integrations of applications and infrastructure, enabling faster go-to-market for product teams
Lead Infrastructure Engineer
HP Enterprise Services
06.2009 - 08.2010
- Managed offshore VMware Infrastructure Support for British Petroleum
Consultant - Microsoft Platforms
Concentrix Inc.
06.2005 - 06.2009
- Provided consulting & advisory services for Fortune 50 firms, US federal agencies & SMEs
Education
MBA -
University of Illinois-Urbana Champaign
Bachelors - Computer Science
University of Pune
Skills
Strategic planning
Certification
AWS Solutions Architect
Timeline
Sr. Manager - Professional Services
Dell Technologies
04.2021 - Current
IT Manager
The Boeing Company
07.2016 - 04.2021
Sr. Technical Program Manager
Broadcom
08.2010 - 06.2016
Lead Infrastructure Engineer
HP Enterprise Services
06.2009 - 08.2010
Consultant - Microsoft Platforms
Concentrix Inc.
06.2005 - 06.2009
Bachelors - Computer Science
University of Pune
MBA -
University of Illinois-Urbana Champaign
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