Reduce the average time to resolve customer billing disputes by over 50% through implementing a new process that streamlined communication between AR team and customers
Successfully implemented process to recover past recoverable of over $6Mn and driving efficiency in collections process
Supervise accounts receivable team with headcount of 15, which include work allocation, training, and problem resolution
Oversee the operations of Invoicing team, charge entry, claims submissions, payment posting, accounts receivable follow-up, and reimbursement management.
Keep up to date with current coding, billing regulations and Internal Risk Assessment Tool (BICRA) compliance.
Manage the End of Month, End of Quarter, and End of Year A/R closings and financial audits.
Director Accounts Receivable
Locus
12.2018 - 12.2022
Implement Growfin, a leading Accounts Receivable Software for B2B Enterprises which resulted in improving cash inflows and reduce DSO by 10%+, improve productivity of sales and finance teams by 50%
Improve working capital and hassle-free collection experience for customers
Supervised all facets of receivables and credit including credit application research and cash posting
Implemented all current Credit Department policies and procedure Managed all monthly and yearly reporting for credit and receivables
Analyzed credit and approved for direct charge on credit cards for customers with ARR of less than $15000
Established a strong working relationship with internal and external customers.
Developed strategies and goals to reduce exposure to write-offs.
Analyzed and forecast payment recoveries.
Selected and managed the relationship of third-party collection agencies.
Improved DSO from 115 days to 58 days which dramatically improved cash flow.
Senior Manager, Accounts Receivable
Bankerbay
10.2016 - 11.2018
Regularly analyzed AR aging; determine and implemented appropriate action.
Recorded and documented collection activity.
Reviewed, prepared and analyzed accounts receivable aging reports.
Facilitated successful internal and external audits through sound and thorough documentation.
Successfully implemented new technologies and process automations to encourage continuous improvement.
Accounts Receivable Coordinator
Ola & Taxiforsure
12.2014 - 10.2016
Prepared invoices and submitted to payers.
Prepared and posted sales adjustments.
Reviewed aging reports and followed on with clients on delinquent accounts.
Monitored payments due from clients and promptly contacted clients with past due payments.
Researched and resolved accounts receivable discrepancies.
Assistant Manager
KPMG
01.2012 - 01.2014
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Made hiring recommendations to increase company's productivity and profitability with quality workers.
Senior Analyst
Barclays Bank
05.2010 - 12.2011
Investigated system issues and implemented resolutions to reduce downtime.
Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
Validated results and performed quality assurance to assess accuracy of data.
Queried databases for information needed for report processing.
Consultant (including Internship)
E&Y
05.2007 - 05.2010
Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Supported clients with business analysis, documentation, and data modeling.
Renegotiated outsourcing contracts to save considerable costs.
Education
MBA - Finance
SP Jain Institute of Management & Research
Mumbai
12.2014
CFA Level 2 - Portfolio Management
CFA Institute
USA
06.2014
Chartered Accountant - Finance
Institute of Chartered Accountants of India
Mumbai
11.2008
BCom - Accounts And Tax
Mithibai College
Mumbai
05.2007
Skills
Result oriented Accounts Receivable Professional with 15 years of experience in implementing process improvements that reduced billing disputes by 60%, improve in Net Customer satisfaction score by 20%, along with increase in on time payments by 10%