Rahul Jangra
Hisar
Summary
Dynamic Technical Consultant with a proven track record at Capgemini IT India Pvt. Ltd., adept at optimizing network performance and enhancing security protocols. Skilled in Cisco ISE and WLC and Switch configurations, I excel in problem-solving and delivering exceptional customer service, ensuring efficient operations and robust network solutions.
Overview
3
3
years of professional experience
Work History
Associate Consultant
Capgemini IT India Pvt. Ltd.
Gurugram
05.2024 - Current
- Troubleshooting and Issue Resolution.
- Escalation Management, Configuration Assistance
- Software and Firmware Updates
- Documentation and Reporting
- Collaboration with Development Teams
- Customer Communication
- Training and Knowledge Transfer
- Root Cause Analysis and Problem Management
- Packet capture and analysis tools, like Wireshark, are used to inspect network traffic and protocols.
Senior Network Engineer
Seamless Infotech Pvt Ltd
Gurugram
12.2022 - 04.2024
- Handling the TAC Support Cases.
- Configuring the devices.
- Basic troubleshooting of the issue on the devices.
- iOS upgrade of the devices.
- On-site visit for support to configure the devices.
- Raising the faulty devices R.M.A.
- Monthly backup of the networking devices of the customers.
Technical Consultant
Network Bulls Technologies Pvt. Ltd.
Gurugram
11.2021 - 09.2022
Handling the TAC Support Cases.
Configuring the devices.
On-site visit to configure and troubleshoot the devices.
Monthly backups of the devices.
Health checkups of the devices.
Education
Bachelor of Technology - Electronics And Communications Engineering
Guru Jambheshwar University of Science And Technol
Hisar05-2018
Skills
Cisco ISE: Network Access, Device Administration, Guest, BYOD, Profiling, Posture ,PxGrid, Certificates, Licenses, Patch installation, IOS upgrade, and downgrade HA Configuration
ASA Firewall: Security Context, Failover, Clustering, Modular Policy Framework
VPN: Site-to-Site VPN, DMVPN, Remote VPN
Cisco
Firepower and Palo Alto: ACL, NAT, upgradation, AAA configuration, integration with Cisco ISE, VPN
WLC: SSID Creation, WLC 9800 (Initial Configuration), Joining Process with Access Point, High Availability, Radius, and TACACS config
Accomplishments
- Recognized as the top performer in CSAT for two consecutive quarters, and the team member with the greatest improvement in CSAT
Timeline
Associate Consultant
Capgemini IT India Pvt. Ltd.
05.2024 - Current
Senior Network Engineer
Seamless Infotech Pvt Ltd
12.2022 - 04.2024
Technical Consultant
Network Bulls Technologies Pvt. Ltd.
11.2021 - 09.2022
Bachelor of Technology - Electronics And Communications Engineering
Guru Jambheshwar University of Science And Technol
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