Rahul Jethra

Work History

TD Canada Trust

10.2022 - 08.2023

Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions
Identify Customer needs and determine solutions to customer problems
Use ability to discover and advice on meeting/exceeding customer needs by asking curious questions
Other comprehensive product knowledge and/or guidance as it relates to their respective business area
Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary
May identify cross-sell opportunities and/or refer customers/partners to internal Bank partners
Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of customer/partner life cycle needs
Complete a broad range of financial transactions (e.g., withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
Identify customer needs and determine solutions to customer problems, particularly as it relates to digital banking products and services.

CDI College

05.2021 - 08.2022

Working with students to develop payment and financial assistance plans incorporating government funding, College scholarships and personal resources
Providing information, guidance and assistance to students on funding and the financial aid application process
Managing the financial aid application processes for the campus
Ensuring compliance with internal and external policies, procedures and standards
Supporting the administrative functions of the campus to enhance the student experience
Acting in a manner that upholds the College standards.

Cash4You

11.2019 - 02.2021

Identify customer needs, explore all options and suggest different types of loans
Manage collections activities for all past due financial accounts, maintaining an impeccable level of service
Performing initial appraisal of potential borrowers by thoroughly examining their applications
Finalize loan contracts and keep clients informed in rules and obligations
Cultivate trustworthy referral network, suggest alternative channels and cross-sell financial products and services
Continually strive to achieve financial targets through the delivery of exceptional client service.

Kochar Infotech

05.2017 - 03.2018

Resolve issues regarding clients’ accounts, their billing, and airtel payments Bank products
Investigate customer concerns and inquiries by asking the right questions to determine the best course of action for a resolution
Communicate resolution in a timely manner to clients, partners and other teams
Suggest useful information to customers about airtel payments Bank products and services that may benefit their account
Manage inbound and outbound communications (phone and email) from and to clients, partners, or sales agents related to the client's account
Coordinate & liaise with cross-functional departments to resolve technical and accounting issues
Build and maintain relationships with clients and our partners
Be a point of escalation for clients who are considering closing their account and find the right offer to ensure they stay with Unity Payments
All other duties as assigned by management.

A.K Mech Infra

06.2016 - 04.2017

As a Marketing and business consultant my main job was to create marketing strategies, maintaining long term relationship with company’s client
Provide consultation on planning and starting of new business and projects, creating marketing strategies, generating project reports, assess business opportunities and develop strategies
Briefing Pharmaceutical, chemical, power, oil and gas sector industries regarding Gaskets and chemical equipment
Setting up meetings of the clients with the management after briefing them about the products and services
Taking regular follow-ups from clients through calls and emails
Cold calling and making outbound calls with the purpose of new leads and arranging meeting with them.