A focused & result oriented professional with over 29 years of experience in: Strategic Planning Relationship Management Sales & Distribution functions General Administration Key Account Management Tea Operations Industrial Relations Labour Management Logistics Operations
Resourceful in exploring business potential & opportunities and expanding client base to enhance business volumes.
Effective leader with excellent motivational skills to sustain growth momentum while motivating peak individual performances.
Experience in handling functions involving personal management, Labour Union, Public Relation with government Officials and trade Union Leaders.
Hands on exposure in handling multifunctional roles on Tea Estates with majority in the factory, sales & marketing functions and contributing towards enhancing business volumes & growth & achieving profitability norms
Demonstrated expertise in attending various trainings such as Domestic Enquiries/Labour Laws, ISO Systems, Six Sigma Green Belt, MDP at XLRI and MDP at INSEAD.
Skilled in evaluating the effectiveness of marketing programs, provided market analysis and insights to senior management
Overview
31
31
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Sr VP
Radian Finserv Pvt Ltd
Bangalore
05.2023 - Current
Operations including Insurance and HR
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Managed time efficiently in order to complete all tasks within deadlines.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked effectively in fast-paced environments.
Strengthened communication skills through regular interactions with others.
Proved successful working within tight deadlines and a fast-paced environment.
Resolved problems, improved operations and provided exceptional service.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Co-Founder, Sr VP & Head - Insurance Products & HR
Swara Fincare Ltd
Gurgaon
09.2021 - 03.2023
Streamlined operational processes for improved efficiency and cost reduction.
Established foundational processes for business operations.
Developed marketing materials and campaigns to boost brand awareness and customer engagement.
Provided strategic direction for product development, resulting in high-quality offerings that resonated with customers'' needs and preferences.
Networked with other businesses and customers to increase sales opportunities and contacts.
Recruited, interviewed and hired new staff members and developed training materials for employees.
Oversaw talent acquisition efforts, building a diverse team of skilled professionals who contributed significantly to the company''s success.
Developed key operational initiatives to drive and maintain substantial business growth.
Championed a culture of innovation, encouraging creative problem-solving throughout the organization.
Streamlined product development cycles, accelerating time-to-market for new innovations.
Secured partnership deals with key industry players, enhancing company market presence and brand recognition.
Spearheaded corporate social responsibility initiatives, improving company reputation and community engagement.
Created succession plans to provide continuity of operations during leadership transitions.
Managed financial, operational and human resources to optimize business performance.
Established and maintained strong relationships with customers, vendors and strategic partners.
VP & Head - Insurance and Products
Satin Credit Care Network Ltd
Gurgaon
12.2017 - 03.2020
Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
Collaborated with senior management to develop strategic initiatives and long term goals.
Identified opportunities to improve business process flows and productivity.
Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
Launched new products or services in various markets by conducting comprehensive market research studies and tailoring offerings based on customer needs analysis.
GM - Tea and Consultant Specialized Tea Manufacture
T&I Global Ltd
Coimbatore
06.2015 - 10.2017
Conducted comprehensive competitor analyses to identify market trends and capitalize on emerging opportunities.
Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
Negotiated favorable contracts with suppliers, securing competitive pricing without compromising on product quality or service delivery standards.
Group Manager - Factory Operations
Hailleyburia Tea Estate Ltd.
Idduki
09.2014 - 06.2015
Company Overview: Kerala
Kerala
Identified areas of improvement through regular performance reviews, providing constructive feedback and coaching for team members.
Managed budgets for various projects, consistently meeting financial targets while maintaining high-quality output.
Conducted routine inspections to check quality and compliance with established specifications.
Defined clear targets and objectives and communicated to other team members.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Sr. Manager - Factory Operations
Harrisons Malayalam Ltd. RPSG Group
Kerala
07.2013 - 09.2014
Company Overview: Kerala
Kerala
Implemented and developed operational standards, policies and procedures.
Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
Achieved operational excellence by streamlining processes and implementing best practices.
Improved team productivity by implementing agile methodologies, reducing project completion times and enhancing collaboration.
Regional Manager - Amsure North Zone
Max Life Ins. Co. Ltd.
New Delhi
08.2007 - 07.2013
Company Overview: New Delhi
New Delhi
Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
Developed detailed plans based on broad guidance and direction.
Asst. Manager (Tea Factory)
Harrisons Malayalam Limited, RPG Enterprises
Kerala
04.1994 - 03.2006
Company Overview: Kerala
Kerala
Managed and motivated employees to be productive and engaged in work.
Maintained professional, organized, and safe environment for employees and patrons.
Improved safety procedures to create safe working conditions for workers.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
MBA - Human Resources Development
Madurai Kamraj University
Madurai
06.2013 - 07.2015
Bachelor of Science - Pure Science
St. John's College
Agra
07.1989 - 06.1992
Skills
Organisational Experience
Radian Finserv Pvt Ltd, Insurance & Distribution and HR, 05/01/23, Present
Swara Fincare Ltd, Co-Founder, Sr VP & Head - Insurance Products & HR, 09/01/21, 03/31/23
Satin Credit Care Network Ltd, VP & Head - Insurance and Products, 12/01/17, 03/31/20
T&I Global Ltd, GM - Tea and consultant specialized tea manufacture, 06/01/15, 10/31/17