Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rahul Jha

Gurgaon

Summary

Dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems. Passion for leading/motivating others while remaining focused on customer and company needs.

Overview

9
9
years of professional experience

Work History

Bank Business Analyst

Genpact
Gurgaon
04.2022 - Current
  • Implemented user acceptance testing with a focus on documenting defects and executing test cases.
  • Identified process inefficiencies through gap analysis.
  • Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.
  • Mapped process activities to desired outcomes to rectify operational inefficiencies.
  • Recommended operational improvements based on tracking and analysis.
  • Documented business processes and analyzed procedures to see that they would meet changing business needs.
  • Developed a set of metrics derived from raw company data to track improvements in organizational efficiency.
  • Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
  • Created presentation formats for monthly/quarterly reviews of expense charge-outs.
  • Prepared financial pages for presentation to senior management.
  • Worked with managers to develop annual expense plan goals.
  • Collected and reported monthly expense variances and explanations.

Senior Associate

WNS Global Services
Gurgaon
11.2019 - 04.2022
  • Identified process inefficiencies through gap analysis.
  • Recommended operational improvements based on tracking and analysis.
  • Performed competitor bench marking analysis and identified savings opportunities and potential product enhancements.
  • Documented business processes and analyzed procedures to see that they would meet changing business needs.
  • Assessed the impact of current business processes on users and stakeholders.
  • Developed a set of metrics derived from raw company data to track improvements in organizational efficiency.
  • Mapped current processes and offered recommendations for improvement.
  • Established compatibility with third party software products by developing program for modification and integration.
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Designed Sharepoint masterpage and page layouts, serving as company's main Sharepoint support for all technical complications.
  • Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
  • Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.

Operations Associate

Yes Bank
Gurgaon
01.2019 - 11.2019
  • Led inter-departmental project implantation of a companywide multi-million dollar telecommunication system
  • Created database for logging project issues and contracts, developed reporting to identify trends
  • Executed project requirements according to vendor contract and project timelines
  • Designed, coordinated, and instructed training for employees across the Enterprise
  • Served as the Corporate Liaison for vendor hosted invoicing system
  • Served as the single point of contact and project lead for all employees regarding telecommunication invoicing, database implementation, training, vendor questions, and technical problems and/or questions
  • Served as the single point of contact and project lead to telecommunication vendor regarding contract, technical issues, system implementation and State Farm requirements
  • Partnered with business areas and legal department to facilitate evaluation and selection of Service Providers as well as negotiation of contracts
  • Coordinated and participated in Service Provider briefings, site visits, and planning
  • Created, managed, and awarded vendor Requests for Information (RFIs) and Request for Price (RFPs)
  • Monitored, analyzed, and reported Service Provider spend and demand
  • Solved customer challenges by offering relevant products and services.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Trained new employees on customer service, money handling and organizing strategies.

Sales Associate

HDB Financial Services
Delhi
02.2018 - 01.2019
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Complied annual recommendations for end of fiscal year budgets.
  • Trained new employees on multiple billing programs and data entry software.
  • Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
  • Solved customer challenges by offering relevant products and services.
  • Kept detailed records of daily activities through online customer database.
  • Developed, maintained and utilized diverse client base.
  • Contributed to event marketing, sales and brand promotion.

Business Development Associate

Processica Cunsultency Pvt Ltd
Delhi
11.2014 - 11.2018
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
  • Developed business pipeline using cold and warm techniques.
  • Negotiated contracts and closed sales with new and existing clients.
  • Verified work aligned with service levels agreed and client requirements.

Education

Bachelor Of Technology - Information Technology

West Bangal University
Durgapur, WB
07.2013

Skills

  • SQL and databases
  • Workflow analysis
  • Gap analysis
  • Business process mapping
  • Expert in Microsoft Office Suite including Project and Excel
  • including advanced formulas, pivot tables, charts, and graphs
  • Excellent problem-solving abilities
  • Proficient in Oracle, Windows, HTML, SAS
  • Excellent communication skills
  • Exceptional interpersonal communication
  • Client account management
  • Budget development
  • Passion for Staff training/development
  • Consistently meet goals
  • Exceptional learning aptitude
  • Identity Verification
  • Commercial Banking
  • Banking Document Preparation
  • Banking Standards
  • Bank Services
  • Training Classes
  • Microsoft Excel
  • Financial Reporting
  • Customer Relationship Management
  • Data Analysis
  • Business Analysis
  • Financial Regulatory Compliance
  • Financial Services
  • BSA Compliance
  • Microsoft PowerPoint
  • Performance Goals
  • Transaction Error Identification
  • Client Needs Assessment
  • Customer Loan Processing
  • Investigate Discrepancies
  • Transactions

Timeline

Bank Business Analyst

Genpact
04.2022 - Current

Senior Associate

WNS Global Services
11.2019 - 04.2022

Operations Associate

Yes Bank
01.2019 - 11.2019

Sales Associate

HDB Financial Services
02.2018 - 01.2019

Business Development Associate

Processica Cunsultency Pvt Ltd
11.2014 - 11.2018

Bachelor Of Technology - Information Technology

West Bangal University

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