RAHUL JHA
Summary
Extensive experience in risk, fraud and chargeback analysis. Proven ability in customer/vendor management and support for business development and growth. Highly skilled in managing and mentoring team for achieving the business and individual goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Risk, Fraud and Compliance Management
BatchService
07.2022 - Current
- Monitoring new customer accounts, validations, KYC check and compliance regulations
- Dialer call audits of new customers, handling customer disputes
- SOP / SOP flow creation for new controls and updating for changes in the current controls, Team management, Fraud deductions.
- Streamlined systems operations by implementing efficient compliance monitoring processes.
- Conducted regular training sessions for staff members to foster a culture of compliance within the organization.
- Collaborated with IT team members to ensure seamless integration of new system components for improved functionality.
- Enhanced regulatory adherence by conducting thorough internal audits and risk assessments.
- Contributed to the development of a risk management framework, enabling the organization to better identify, assess, and mitigate potential vulnerabilities.
- Identified gaps in existing compliance processes and recommended updates.
- Created and maintained compliant work environment.
- Spearheaded technology upgrades that improved system efficiency while maintaining strict adherence to security protocols.
- Reduced operational risks with proactive identification and mitigation of system vulnerabilities.
- Optimized system performance, implementing necessary software updates and security patches.
Lead Analyst
Subex
12.2020 - 03.2022
- SOP / SOP flow creation for new controls and updating for changes in the current controls
- Ensuring all the alarms generated are analyzed and closed within the defined SLA
- Working on new fraud trends and provide solutions on how to implement controls to detect these frauds.
- Evaluated potential investment opportunities based on detailed risk assessments, leading to informed recommendations that maximized returns.
- Improved overall team efficiency by streamlining processes and implementing new analytical tools.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed strong relationships with clients, resulting in increased trust and repeat business engagements.
Senior Analyst
Fareportal
05.2016 - 10.2020
- Verifications online purchase transactions check VISA, MasterCard, AMEX with the worldwide banks and background check of the customers (US/CANADA/APAC)
- Handling disputes and escalations of customer chargeback and bank claims
- FMS tools (Accertify).
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
Vendor manager
UrbanClap Technology Ltd.
07.2015 - 01.2016
- Doing research and analysis on cities professional databases
- Generating Invoices and responsible for account payment to all vendors, Handling disputes and escalations of customers/vendors.
Senior Risk and Fraud Analyst
Omniglobe Information Technology Ltd.
01.2014 - 07.2015
- Responsible for Voip Fraud detection and prevention
- Blocking call line circuits, Blocking mainline, Customer support.
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Provided training to new team members on fraud detection techniques, enhancing their ability to identify potential threats quickly and accurately.
Education
Bachelor of Commerce -
CSJM University
Skills
- Vendor onboarding and Management
- Customer service and escalation
- Fraud, Risk and chargeback analysis
- Employee training
- People Management
- Card Frauds
- Account Takeover Frauds
- Telecom Frauds
- Dialer Frauds
- KYC
- Compliance
- Effective Communication
- Transaction review
- Activity monitoring
- Fraud prevention
- Task Prioritization
- Team building
- Fraud Detection
- Dispute Resolution
- Loss Prevention
- Time Management
- Problem-Solving
- Teamwork and Collaboration
- Multitasking
- Decision-Making
- Team Collaboration
- Report Preparation
Languages
Hindi
English
Tools
SQL, Accertify, Subex ROC FM, Kount, Siebel, Technotree, Zendesk, Salesforce, Jira, Lucid Chart, Freshdesk, Wintec, Pactec, Whitepages, Stripe
Timeline
Risk, Fraud and Compliance Management
BatchService
07.2022 - Current
Lead Analyst
Subex
12.2020 - 03.2022
Senior Analyst
Fareportal
05.2016 - 10.2020
Vendor manager
UrbanClap Technology Ltd.
07.2015 - 01.2016
Senior Risk and Fraud Analyst
Omniglobe Information Technology Ltd.
01.2014 - 07.2015
Bachelor of Commerce -
CSJM University
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